Installation Issues "Envato_WordPress_Theme_Upgrader"

[andreaatdesign]

I have tried this from the codex below and the images still do not work:

From https://wordpress.org/support/topic/how-to-troubleshoot-visual-editor-issues?replies=3&view=all

HOW TO TROUBLESHOOT VISUAL EDITOR ISSUES

Okay.. I have seen a lot of people reporting various issues with the WordPress editor after updating to version 3.9.

Remember… remain calm!! WordPress would not have released this update if there were problems with the core software. The update definitely works. BUT.. many themes and plugins have been affected by the update.

Main Reason
TinyMCE version 4. This is the software used to run the WordPress content editor. The framework has completely changed.. and most all plugins and themes which modified aspects of the tinymce editor will have to be updated. Plupload has also been updated.

There have also been changes with how WP Galleries are handled, displayed, and processed.

FIRST, empty your browser cache manually, and make sure to clear any caching plugin you are using in your WP admin panel. The content editor is notorious for serving cached files. Manually emptying and refreshing your browser cache may be the answer.

Troubleshoot
So, what do you do if your editor is not loading properly??

1. Deactivate all plugins.. yes, ALL plugins.
2. Switch to the defualt 2014 theme… because we know it works.
3. Manually empty and refresh your browser cache.

These steps are VERY important.. and should be followed concisely!

Now.. with NO plugins.. the default 2014 theme.. and a clean browser cache… go back and see if the editor loads properly.

If Editor Loads Properly
Now.. the editor should load properly. If it does not, skip to the next section.

We have a working editor again; YAY! Now, we have to get our theme and plugins back.

Testing Theme
Start with your theme. Go back and switch to the theme you were using. Then, go back to the editor page. Test to see if the editor is still working properly.

If it does not… you know the issue is with your theme.

If it does… continue….

Testing Plugins
Now… let’s begin re-activating our plugins ONE AT A TIME. Each time we activate a plugin.. we are going to go back and see if the editor loads properly.

If a plugin was at fault.. you will eventually find a plugin that causes the editor to load improperly. That is your faulty plugin. You will need to contact the plugin author and see if they are aware of the issue.

Digging Further
If you are feeling super savvy… you can dig into this further by exploring the browser console.

99 out of 100 times the editor does not load properly.. it is a javascript issue of some sort. By using our browser inspection tools; we can usually see the issue in real time.. exactly as it is occurring.. and extract useful information for troubleshooting.

This Codex Page has more information for how to troubleshoot these errors.

If Editor Still Loads Improperly
If, after all of these troubleshooting steps, the editor is still loading improperly… and there are no error or warning messages in the browser console… then something MUCH deeper is going on.

You may need to manually re-update your WP installation… or work out another solution. In this case, I would suggest starting a new forum topic, explain everything you tried above.. and explaining any other important facts you can determine.

Closing
I work in the editor extensively. I can assure everyone it works properly in WP 3.9. I see these issues all the time.. and 99% of the time, it is an incompatible plugin or theme.

[andreaatdesign]

My actual issue is that using WordPress when I upload an image using the media upload link in wordpress I can not see inside the visual editor or live on the theme my images? This also affects the plug-in slides that I have tried to assign images too.

Should I start a new thread?

I am thinking there is a javascript issue somewhere?

Please see the previous post as I am running 3.9.1 wordpress for this theme.

[Mohammad – SUPPORT]

Hi,
There is a problem related with upload directory permission and PHP GD IMAGE extension. Please contact to your hosting provider to upload images . Anyway you can also follow this article http://www.wpbeginner.com/wp-tutorials/how-to-fix-image-upload-issue-in-wordpress/.

Thanks 🙂
With Best Regards
Swift Ideas

[Swift Ideas – Ed]

Hi there,

Any visual editor issues are likely to be plugin related – if you’ve updated to the latest theme version and cleared your browser cache, and are still seeing this issue.

As for the images in your media uploader, this looks to be a a server issue – if you drop your host a quick email they should be able to check and fix, it’s likely something to do with permissions.

Hope that helps!

– Ed

[andreaatdesign]

Ed,

I did let the host know about the server issue but the odd thing is that it’s not happening on my other wordpress installs that are NOT upgraded to 3.9.1. on the same domain?

[andreaatdesign]

Ed,

I feel like this is a wordpress issue but it doesn’t seem that anyone else is having the same issue. I contacted the host and I also changed the folder permissions myself…but it didn’t help.

I can’t see the images in the dashboard which makes it hard to figure out where things go etc.

[andreaatdesign]

There is a running help file on the wp codex about the visual editor..

https://wordpress.org/support/topic/how-to-troubleshoot-visual-editor-issues?replies=3&view=all

[Swift Ideas – Ed]

I don’t think those issues are related to yours. It simply appears as if WordPress can’t find the image files which are meant to be where they are supposed to be. This is definitely more likely something to do with permissions – I wouldn’t say it’s an issue with WordPress.

Can you check your browser console? There may be an indication of the server error, which could point us in the right direction.

– Ed

[jacques]

Hi,
sorry but, is it normal I can see the login and password write by andreaatdesign in this tread…
andreaatdesign you really need to change your login/password…
have a nice day.
+++

[Swift Ideas – Ed]

Thanks for pointing that out @jacques – Andrea hadn’t set the post to be a private reply. I’ve just gone through and set them to be private for her.

– Ed