Installation Error: "Are you sure you want to do this"

[[email protected]]

Hi there,

I’ve been having issues installing this theme. It’s the correct zip filed, I’ve checked and double checked. I’ve also downloaded the file three times, thinking it might have been a corrupt download – but still no luck.

Here is a screenshot of what prompts when I try to upload the zip file in the theme installation menu

Thanks in Advanced

[[email protected]]

thanks in advance*

[Tahir – SUPPORT]

Hi,
Please unzip the package you downloaded and see the documentation and the theme folder inside that is to be uploaded.

Thanks
Tahir

[[email protected]]

Hi there,

Thanks for the quick reply. I have done as you instructed but still no luck. I’ve tried this process with both Safari (latest version) and Firefox Aurora (my default browser for WP related things).

I have read the documentation as within the ZIP file, and followed the instructions there as well – even watched a tutorial video (though I have done multiple theme installs in the past from themeforest), but still no luck.

Here are the screenshots again from Aurora and Safari

[[email protected]]

please advise,

thank you

[Melanie – SUPPORT]

Please contact your hosting company and ask them to increase your max upload file size limit to 256MB temporarily so you can upload the theme.

Cheers

[[email protected]]

Hi there,

Thank you for the replies. My hosting company told me it wasn’t a problem with the max upload file size, but how I uploaded it. In the end I used ftp to upload the theme, and it is working now. Thank you for helping me solve this issue – your support is appreciated

Kind Regards,
RCT

[Swift Ideas – Ed]

Glad you sorted it 🙂

If you’re happy, we’d really appreciate a rating on the item on ThemeForest!

Thanks,

– Ed