Viewing 6 posts - 1 through 6 (of 6 total)
  • Posted in: Pinpoint
  • #251623
    connexweb
    Member
    Post count: 23

    Hello,

    This is our second Swift theme that we have purchased. We also have Dante running on another site. Pinpoint appears to upload successfully, however when we try to activate the theme we are getting a Server Error 500. When you try to go back to Themes you get the Server Error 500 again. They only way to stop that is to delete the theme.

    To try and resolve the issue we even deleted all pages that we built on previous themes.

    We have loaded the theme but we haven’t tried to activate it so that you can take a look and let us know how to resolve the issue.

    Thanks is advance.

    #251686
    David Martin – Support
    Moderator
    Post count: 20834
    #251825
    connexweb
    Member
    Post count: 23

    Hi David,

    Thank you for the link. We made this change and are still getting the error.

    Do you have any other recommendations?

    Thanks
    Gail

    #252008
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Gail,

    Please contact your host, they will be in a position to assist you with this error as it originates from the server.

    Thanks.

    #252010
    connexweb
    Member
    Post count: 23

    Unfortunately, we are hosting on our in house server. What should I have our IT team look for/change?

    #252031
    David Martin – Support
    Moderator
    Post count: 20834

    This will depend on your setup, it’s not something I can recommend unfortunately – they should start by looking at the server error logs.

    Thanks.

Viewing 6 posts - 1 through 6 (of 6 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register