New Landing How can we help? Themeforest Theme Support Uplift Instagram token from another old page

Viewing 8 posts - 1 through 8 (of 8 total)
  • Posted in: Uplift
  • #298176
    karinform
    Member
    Post count: 21

    Hi,

    when I do an instagram access token I get one from ANOTHER page I did a while ago (several months)

    I deleted the theme and Swift slider and installed it again, if I accidentally used that old licence from the other page,
    but the same problem occurs.

    I want the instagram for @newyorkbrollop.

    Thank you,

    Karin

    #298235
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    At the moment you don’t anything saved in the instagram auth options.

    I tried to save some random text in those fields and it’s working.
    https://www.dropbox.com/s/7pv2rj4o8zb54ej/Screenshot%202016-10-24%2010.44.13.png?dl=0

    -Rui

    #298242
    karinform
    Member
    Post count: 21

    Hi,

    I didn’t save it because it’s the other page’s Instagram token that shows up.

    I click on “Generate Access token” and then a lot of number show up direct (I don’t need to write in password or anything) – but for ANOTHER page, not the one I’m working on right now.

    I saved it now, so you can see, (the Instagram plugin is on the page “info/kontakt” in the bottom) though it’s on maintenance mode.

    Thanks.

    #298244
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    #298253
    karinform
    Member
    Post count: 21

    Hi,

    Yes, but that’s not the instagram for this page… that’s the problem.
    That is pictures from Another page I did a while ago.

    When I click “Generate Instagram token” it automatic makes a token for this other page (not the one I’m working on).
    And I can’t find the place to change the instagram-account.

    #298262
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Than that’s something in the instagram page that generates the token.
    Are you doing the login with the other instagram account details?

    try to contact instagram support in case of doubt, nothing we can do.

    -Rui

    #298272
    karinform
    Member
    Post count: 21

    Ah, I see!

    I noticed now I was still logged in at Instagram at this old account and because of that Instagram gave me this token automatic.
    I didn’t now it was connected like that.

    Thanks 🙂

    #298273
    David Martin – Support
    Moderator
    Post count: 20834

    Thanks Rui.

    – David.

Viewing 8 posts - 1 through 8 (of 8 total)

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