New Landing How can we help? Atelier Individual Fields with field factory

Viewing 15 posts - 1 through 15 (of 15 total)
  • Posted in: Atelier
  • #179651
    akzente4you
    Member
    Post count: 7

    Im using field factory in some themes to handle an individual field (colornumber) in the ordering process. In all the other themes everything works fine. When i activate the Atelier theme the functionality gets lost (also when i install all required plugins).
    The field are shown in the product but when i try to put it in the cart my input is not in the cart. Also when i make the field mandatory i have no posibility to put the product in the cart. Where can i find the solution?

    The insatl. named above can be used for testing.

    #179822
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    can you explain exactly what is Field factory and what is expected to happen?
    How can we replicate the issue?

    -Rui

    #179862
    akzente4you
    Member
    Post count: 7

    Hello,
    This is Fields factory: gives the posibility to create own fields in woocommerce products. For exaple if you need a text to be printed on a t-shirt you want to sell via woocommerce, you can add one textfield for a product oder kategorie that is shown in top to the add to cart button in the detail view of the product (f.e. t-shirt). This text is also avaliable in the cart, the checkout and e-mail (whole buying /selling process). It can be installed as plugin from wordpress.
    and gives the posibility to sell individual product.

    Whats happen: Nothing thats the Problem. As described: The field is shown but it will not be transportet to the cart. If the field is defined as required the item (product) can not be give to the shoppingcart.

    I have made some copys to show this (see attachement)
    Best regadrs
    Richard

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    #180150
    akzente4you
    Member
    Post count: 7
    This reply has been marked as private.
    #180679
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Have you tested the plugin with the default theme installed?

    – Kyle

    #181019
    akzente4you
    Member
    Post count: 7

    Hi,
    yes, i testetd it with twenty …., with simple shop, with standart woocommerce ……. It works very good with every theme i tested. And when i deactivate atelier it works…. But not with atelier?????

    #181682
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you send us that plugin? So we can give it a try.
    thanks

    -Rui

    #182256
    akzente4you
    Member
    Post count: 7
    This reply has been marked as private.
    #183016
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Thanks. Will check to see if it’s possible to do anything.
    -Rui

    #185336
    akzente4you
    Member
    Post count: 7
    This reply has been marked as private.
    #185339
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Apologize, somehow the topic was left behind.
    Will check it.

    -Rui

    #188381
    akzente4you
    Member
    Post count: 7

    Hello Rui,

    do you have new information for me and my customer to this topic.

    Im now using the Atelier 1.52 with but it still not works. 🙁

    Hope you have good news for me.

    Richard

    #188399
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    #189672
    akzente4you
    Member
    Post count: 7
    This reply has been marked as private.
    #190700
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Finally the issue is found, our theme uses the Ajax functionality in Add to cart. If you disable it in the Woocommerce settings it will work fine.

    Check my attached screenshot, you should the last option that is checked in the screenshot.
    https://www.dropbox.com/s/uclnd87kfxtpivr/Screenshot%202015-07-01%2016.30.39.png?dl=0

    Apologize for the delay in all this.
    Thanks

    -Rui

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