New Landing › How can we help? › Atelier › Important: Fatal error Out of memory (allocated 39845888)

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    Posted in: Atelier
  • June 8, 2015 at 10:50 am #182300
    pascalstoessel
    Member
    Post count: 12

    Hi there,

    I’m a wordpress newcomer and I have a big problem. I wanted to import the demo files of theme ‘Atelier’, but after that my site couldn’t be refreshed and said ‘loading’ all the time. So I decided to delete theme folder ‘Atelier’ and tried to re-install it. But what I have to see now is following:

    Fatal error: Out of memory (allocated 39845888) (tried to allocate 40 bytes) in /homepages/0/d577627509/htdocs/app577746318/wp-includes/meta.php on line 826

    I can’t log in anymore and I definately need some help. What do I have to do?

    Thanks in advance.

    June 8, 2015 at 11:10 am #182314
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    June 8, 2015 at 2:47 pm #182434
    pascalstoessel
    Member
    Post count: 12
    This reply has been marked as private.
    June 8, 2015 at 3:27 pm #182465
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    June 8, 2015 at 3:31 pm #182470
    pascalstoessel
    Member
    Post count: 12
    This reply has been marked as private.
    June 8, 2015 at 3:55 pm #182487
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I’m doing it now. Will let you know when it’s done.
    -Rui

    June 8, 2015 at 3:59 pm #182490
    pascalstoessel
    Member
    Post count: 12
    This reply has been marked as private.
    June 8, 2015 at 11:45 pm #182587
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It seems to be some problem when we choose the demo main homepage. I had to select a different homepage.

    -Rui

    June 9, 2015 at 10:31 am #182716
    pascalstoessel
    Member
    Post count: 12
    This reply has been marked as private.
    June 9, 2015 at 10:42 am #182723
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It feels something is wrong in your server, this is not normal.

    Can you check with the hosting company if they can provide the error logs or if you can get them in your cPanel area and send it to us in a zip file.

    -Rui

    June 9, 2015 at 10:56 am #182738
    pascalstoessel
    Member
    Post count: 12

    Ok Rui,

    I contacted my hosting company. As soon as I got the log files I will send it to you.
    Thanks a lot!

    June 9, 2015 at 11:37 pm #183021
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. I see a lot of websites everyday and it wasn’t normal the speed in the admin.

    -Rui

    June 10, 2015 at 8:59 am #183108
    pascalstoessel
    Member
    Post count: 12
    This reply has been marked as private.
    June 10, 2015 at 5:53 pm #183323
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It should be at least 128mb. That’s what is best advised.
    Also couldn’t reach the login page.

    -Rui

    June 11, 2015 at 10:12 am #183528
    pascalstoessel
    Member
    Post count: 12
    This reply has been marked as private.
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