New Landing › How can we help? › Cardinal › Import of demo content after upgrading to 1.54

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    Posted in: Cardinal
  • July 29, 2014 at 6:15 am #95499
    torb
    Member
    Post count: 317

    After upgrading to version 1.54 of the theme, I cannot import demo content anymore. Checking “Demo Content” in the importer makes the import last “forever” (two days now).

    July 29, 2014 at 6:23 am #95501
    torb
    Member
    Post count: 317

    I tried to switch to the standard theme (Twenty Fourteen) and back, the site is now rendered blank (no source code). This is urgent for me, so can you pleas look into this? I have left my login credentials and I want to import “Shop Three”.

    July 29, 2014 at 6:42 am #95505
    torb
    Member
    Post count: 317

    When unchecking “Demo Content”, I am able to get something back, but when trying different starting points, I end up with a mix of several (logo from one, layout from another, colors from a third etc). So, it looks like a mess.

    July 29, 2014 at 2:35 pm #95753
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi Torb,

    Your server is running out of memory.
    Probably you need to increase the memory allocated to PHP/WordPress.

    Check this tutorial http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    Also if necessary contact your web hosting company to help you with this.

    – Rui

    July 30, 2014 at 8:15 am #95960
    torb
    Member
    Post count: 317

    So, what should the setting be to work? And it did work before upgrading…

    July 30, 2014 at 11:22 am #96056
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Your host should be able to help you with this, try doubling whatever it is now

    – Kyle

    July 30, 2014 at 3:44 pm #96173
    torb
    Member
    Post count: 317

    Well, it is 384 M… so how much does the import need?

    July 30, 2014 at 3:48 pm #96174
    torb
    Member
    Post count: 317

    Still not working with 768 M. Are you sure this is what causes the problem?

    July 30, 2014 at 3:53 pm #96179
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    You won’t need it that high, the issue must be something else. I will forward this to the developer to see if he can identify the issue

    – Kyle

    July 30, 2014 at 4:20 pm #96186
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi torb,

    The maximum it should take is 10 minutes at most. Nothing will have changed with the theme update, I can only assume that something has changed on your server setup.

    Can you enable WP_Debug to check what error message is shown when you enable Twenty Fourteen?

    – Ed

    July 30, 2014 at 6:31 pm #96211
    torb
    Member
    Post count: 317

    Should there be any? I have enabled Twenty Fourteen, but can´t see any error messages.

    Please see / use login credentials supplied.

    July 30, 2014 at 10:08 pm #96231
    torb
    Member
    Post count: 317

    I have had a couple of very unproductive days after upgrading, so any feedback is appreciated.

    July 30, 2014 at 10:11 pm #96232
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Checking now.

    – Ed

    July 30, 2014 at 10:16 pm #96233
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Have you enabled WP_DEBUG?

    – Ed

    July 30, 2014 at 10:18 pm #96234
    torb
    Member
    Post count: 317

    Yes – I would expect to see some messages, but it is actually enabled in wp-config…

    define(‘WP_DEBUG’, true);

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