New Landing › How can we help? › Atelier › Import Doesnt Work

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    Posted in: Atelier
  • July 19, 2015 at 3:34 am #195835
    seaofghosts
    Member
    Post count: 143
    This reply has been marked as private.
    July 20, 2015 at 11:04 am #195992
    David Martin – Support
    Moderator
    Post count: 20834

    Hi @seaofghosts,

    No problem, we are happy to assist you.

    Please open a new ticket for any future specific queries you have so we can promptly help you.

    Thanks.

    November 5, 2015 at 4:22 pm #226286
    afaraji
    Member
    Post count: 72

    Hi, I just purchased this theme and I require the same fix. So glad I found this thread because I loved this theme’s demo and I was starting to think that my money went to waste.

    Anyways my I have some one install the demo content for me? I’m also on shared hosting.

    Thank.

    November 5, 2015 at 4:25 pm #226289
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi @afaraji,
    what specific demo are you trying to import? What errors are you getting?

    -Rui

    November 5, 2015 at 4:30 pm #226292
    afaraji
    Member
    Post count: 72

    Hi Rui, thanks for the speedy reply.

    I’m trying to import the ‘Flock’ demo. The content is loading up to 90% but stops there.

    Thanks,

    AF

    November 5, 2015 at 4:37 pm #226293
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    ok. will need admin credentials so I can give it a try.

    -Rui

    November 5, 2015 at 4:54 pm #226310
    afaraji
    Member
    Post count: 72
    This reply has been marked as private.
    November 5, 2015 at 5:11 pm #226318
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    A plugin was conflicting with the site and generating some errors.
    I managed to import the latest 10%

    The plugin is the wishlist plugin try to check is settings, at the moment is disabled so you can see the homepage.

    -Rui

    November 5, 2015 at 5:53 pm #226332
    afaraji
    Member
    Post count: 72

    Thank you

    November 5, 2015 at 5:55 pm #226339
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Glad I could help.

    -Rui

    November 5, 2015 at 8:29 pm #226413
    afaraji
    Member
    Post count: 72
    This reply has been marked as private.
    November 6, 2015 at 5:33 pm #226750
    David Martin – Support
    Moderator
    Post count: 20834

    You will need to activate your WooCommerce plugin.

    – David.

    November 6, 2015 at 5:43 pm #226761
    afaraji
    Member
    Post count: 72

    Hey David, it was active when I was trying. Also the import function seems to be working, its only the export that become longer functional after installing the theme.

    Thanks

    November 6, 2015 at 5:49 pm #226762
    David Martin – Support
    Moderator
    Post count: 20834

    Have you changed the login details? I cannot access the site.

    -David.

    November 6, 2015 at 6:05 pm #226769
    afaraji
    Member
    Post count: 72
    This reply has been marked as private.
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    Posted in: Atelier
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