Import Doesnt Work

[themehelp30]

I keep trying to import the demo content for the demo theme but it will not import. Always stops at around 68%. I have dreamhost shared hosting…

[Swift Ideas – Ed]

It will be the hosting that is the issue – shared hosting doesn’t usually have the capability to import such content. I’ll try and import manually for you.

– Ed

[themehelp30]

Thank you. I didn’t know you had to have special hosting for this product! sorry!

[Swift Ideas – Ed]

All done, check now.

Special hosting isn’t necessary for the theme, but the import process is quite intensive.

– Ed

[themehelp30]

Thank you so much Ed. I really appreciate it! sorry I could not figure it out.

all the best,

j

[Swift Ideas – Ed]

Happy to help!

– Ed

[seaofghosts]

I am having this exact same problem. I’m sorry to be a pain on a closed topic too… could I get the same help? I’m trying to import Form.

[Rui Guerreiro – SUPPORT]

@seaofghosts

Can you provide your site url and admin credentials so I can have a look?
Thanks

-Rui

[seaofghosts]

This reply has been marked as private.

[David Martin – Support]

Hi @SeaOfGhosts,

Can you disable your child theme and activate the updated Atelier theme?

It’s possible your Atelier update did not run 100% correctly, can you use your FTP to overwrite and replace the Atelier folder with the new theme update zip:

https://www.dropbox.com/s/yt2qu4qnvcduxc4/atelier.zip?dl=0.

Thanks.

[Rui Guerreiro – SUPPORT]

Hi,

That’s strange can’t replicate the issue in the shop. Can you upload again the theme files?

Swift Framework Plugin

I saw that you already have some content, can I try to import the Form Demo?

-Rui

[seaofghosts]

Hey guys so I reinstalled the Atelier Parent theme as David requested.
My entire /shop/ page is broken with the error attached.
Also you can see that importing demo content gets stuck at 70%.

I assumed it was the same issue as the OP of this thread – I run dreamhost shared hosting so I thought my server wasn’t powerful enough to run the demo content import and that it needed to be run manually.

Please advise.

Editing to add:

Looks like SOME of the demo content has come through, so now the shop looks like the demo version of Form again… so some of the shop loads, but the error is still there.

See newest screenshot.

I’m really starting to wonder if I haven’t made a mistake purchasing Atelier, I think I should have stuck with Neighbourhood…

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[Swift Ideas – Ed]

Hi @seaofghosts

You definitely haven’t made a mistake purchasing Atelier – the issues you are experience look like setup issues. The error message looks like WooCommerce doesn’t have a column count set. I’ll look at that for you.

Unfortunately shared hosting is never usually good enough to allow for a full import process – they cut off the process before it can finish even when the process is cut down into many small tasks. We can manually import for you if you need.

– Ed

[Swift Ideas – Ed]

Tried logging into your site but login is invalid?

– Ed

[barkovsky]

having the same problem with
atelier demo content / plugin /
any way to upload it ? myself / dropbox file
nice to hear from you
kind regards
Barkovsky