Images Not Loading in Mobile Gallery

[MICHAELSD]

Hi,

It seems the product gallery won’t load some images on the mobile site (at least on an iPhone) if in the zoomed in mode. It gives an error stating that the image couldn’t load. Could you take a look?

Also, can the SKU, additional info, and/or “leave feedback” be removed?

Thanks,
Michael

[MICHAELSD]

The site doesn’t seem to align properly in Chrome even when the window is maximized and the logo doesn’t appear correctly in Firefox unless the window is maximized. You can use (desktop) Safari to note how the site is intended to look.

Thanks again.

[MICHAELSD]

Although I’d make the initial issue the priority.

[MICHAELSD]

Could the issue be due to the catalog resolutions I set in the WooCommerce settings? I’d really appreciate a response by the morning.

[Rui Guerreiro – SUPPORT]

Hi,

We answer the topics by the oldest one, when you add replies it goes to the top of the list so we take longer to see it.

Add the code below to your custom css option to hide the Sku and Leave Feedback

.summary .product_meta {
display: none;
}

Add the code below to the functions.php to disable the Additional Information section.

add_filter( 'woocommerce_product_tabs', 'woo_remove_product_tabs', 98 );

function woo_remove_product_tabs( $tabs ) {
    unset( $tabs['additional_information'] ); 
    return $tabs;
}

Regarding the mobile issue I tested with and Android and all the images loaded. Can you take a screenshot of that error?

Thanks

-Rui

[yita33]

Hello, I have the same problem since I updated (now I have 2.03) I see the miniatures but not the big image.
I have android 4.4.2 (latest version)

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[MICHAELSD]

This reply has been marked as private.

[MICHAELSD]

I added a screenshot as private, assuming support can view it. Thanks.

[Rui Guerreiro – SUPPORT]

Hi,

I tried in an Iphone and that doesn’t happen, got no error loading the images.
Can you try to clear the mobile browser cache?

If it doesn’t work will have forward to another colleague check in other IPhone

-Rui

[MICHAELSD]

Hi Rui,

I’m still having the same issue on an iPhone 5S running iOS 7 even after a cache clear. I will have a 6 Plus to test in a few days but I’d like to make sure it works for all users.

[Rui Guerreiro – SUPPORT]

Hi,

Apologize for the delay, will forward to my colleague that also can test in a Iphone.
My test was on an Iphone 4.

-Rui

[Swift Ideas – Ed]

Tested on iPhone 5 here and not seeing any issues at all – did you test on the 6 plus?

– Ed