New Landing How can we help? General Forum Help Images getting resized when attached to product, gallery, team pages

Viewing 12 posts - 1 through 12 (of 12 total)
  • #315858
    staples_aus
    Member
    Post count: 5

    Our site is using Swift Framework.

    As per our observation, images are getting resized automatically after 15mins to 1 hour on a random basis. That too all previously used images.
    wp-content/uploads/2016/10/t20022_1-1-480×480.jpg

    For example original image being used is t20022_1-1.jpg which is getting resized as t20022_1-1-480×480.jpg
    Dimensions of them are as below.
    480*480
    480*300
    720×540
    960*960
    720*720
    480*530
    480*640
    94*75

    We found that images uploaded to galleries.
    For example, 87A0145-1024×640.jpg is uploaded to /galleries/odyssey-house/ page and being resized as 87A0145-1024×640-960×960.jpg again which is not in use anywhere in the site.

    How can we prevent this from happening as it is creating lot of unwanted files?

    Looking forward to hearing back from you soon.

    Thanks in advance for your help!

    #315868
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Your support license has now expire or you have not entered one within your profile to validate your purchase.

    To access the correct support forums please renew your support license for your theme(s) on ThemeForest.

    Thanks.

    #315988
    staples_aus
    Member
    Post count: 5

    Hi,

    The support license has been renewed.

    Could you please look into the problem how we can stop the extra image resizing?
    Images which are attached to the galleries, team and product categories from media library getting resized again in different dimensions.
    Please find the few of the images along with their path below.
    wp-content/uploads/2014/12/X-Code_04_sq-480×480.jpg
    wp-content/uploads/2016/09/Chris_Boffin-700×700.jpg
    wp-content/uploads/2016/09/Kristy_Moffat-1024×1024-sml-700×700.jpg
    wp-content/uploads/2016/09/Urban_Block_22-931×1024-480×528.jpg

    We are not sure where are these image getting genarated from? Also they are getting generated on a random basis.

    Please let me know if you need anything else.

    Thanks,

    #316073
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    you need to enter the purchase code in your profile page here at the support site.

    -Rui

    #316136
    staples_aus
    Member
    Post count: 5

    Hi,

    Entered the purchase code. Please help me on the issue bit urgently.

    Regards,

    #316443
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Thanks for doing that. Please add a WP login for us to take a closer look. Please can you disable all plugins leaving only Swift Framework and WooCommerce active.

    Thanks.

    #318011
    staples_aus
    Member
    Post count: 5
    This reply has been marked as private.
    #318415
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    when an image is upload the theme will generate several image sizes(also plugins can add other image sizes) since they can be used in different situations( Shop page, Portfolio, Shop thumbnails, Portfolio thumbnails, etc).

    You also need to update the theme version to the latest one.

    https://www.dropbox.com/s/ae279ym2nrmvesk/Screenshot%202017-03-24%2012.29.42.png?dl=0

    -Rui

    #318520
    staples_aus
    Member
    Post count: 5
    This reply has been marked as private.
    #319065
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    The images will be getting re-sized from two different places:

    1) functions.php – here we set a few different image sizes to be used throughout the site.

    			add_image_size( 'widget-image', 94, 70, true);
    			add_image_size( 'thumb-square', 250, 250, true);
    			add_image_size( 'thumb-image', 600, 450, true);
    			add_image_size( 'thumb-image-twocol', 900, 675, true);
    			add_image_size( 'thumb-image-onecol', 1800, 1200, true);
    			add_image_size( 'blog-image', 1280, 9999);
    			add_image_size( 'gallery-image', 1000, 9999);
    			add_image_size( 'large-square', 1200, 1200, true);
    			add_image_size( 'full-width-image-gallery', 1280, 720, true);

    2) WooCommerce plugin – they define their image sizes here: WooCommerce > Settings > Products > Display.

    3) Dynamic image resizing – these are not stored or created on your server, they are resized as and when they are needed on page load. This is handled via a PHP function `sf_aq_resize().

    It sounds like from your supplied URLs you are referring to the WooCommerce shop images?

    #319991
    staples_aus
    Member
    Post count: 5
    This reply has been marked as private.
    #320264
    David Martin – Support
    Moderator
    Post count: 20834

    3) Not easily no, it would require large modifications. The images are not stored on the server, they are generated as the page is served dynamically so these will not be creating any storage overhead on the server.

    Thanks.

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