New Landing How can we help? Themeforest Theme Support Neighborhood Images do not show up(or showing slowly) in product page

Viewing 3 posts - 1 through 3 (of 3 total)
  • #46699
    ManosCondes
    Member
    Post count: 13

    Hello everyone,

    after moving my website to another server(to a VPS, really faster than shared hosting) i got an issue. In some pages, product images along with the logo do not show up or it takes ages to show. It’s really weird because i’m on a fibre optic line and my new server is really fast(when image show up, it is really faster than when I was on shared hosting).

    Here is an example:

    Also attaching an image to see what i mean. Thanks a lot for reading! Any help would really be appreciated since the site is online and unfortunately it’s not working properly so we are losing customers.

    #46778
    ManosCondes
    Member
    Post count: 13

    To give some more tips:
    I upgraded my VPS to a better package with more RAM but still the same.
    I tried disabling all the plugins but still nothing.
    When I change to WordPress’ default theme, it’s really fast, so I guess is has to do with the template.

    #47582
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi!
    This does not happen on our installations, so if you need help with a specific problem on your website, I would always need to see your site live please.

    Could you tell me your website URL please? You can do so by typing it into a reply.

    If you want to send a private reply that only you and the admins can see it, please scroll down and enable the checkbox to do so.
    Also, we might need to check the backend of your website, so to speed things up, could you let me know your login details please?

    Thanks and cheers!

Viewing 3 posts - 1 through 3 (of 3 total)

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