New Landing › How can we help? › Themeforest Theme Support › Neighborhood › images disappeared from my blog page board

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    Posted in: Neighborhood
  • July 22, 2015 at 3:11 pm #196735
    talent-o
    Member
    Post count: 87

    preview images disappeared from my blog page board.
    lonk to my blog board is:http://www.packagingspecialist.eu/blog/ilblog/

    please need urgent help
    thank you

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    July 22, 2015 at 4:37 pm #196767
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Did you installed something in the last few days besides the theme update?
    It can be a plugin conflict. Try to deactivate all plugins and clear the cache to check if it still happens.

    -Rui

    July 22, 2015 at 4:50 pm #196781
    talent-o
    Member
    Post count: 87

    hi rui,
    thank you for your prompt reply.

    I installed a plugin called adminer.

    i have deactivated it but problem persist.

    I noticed anyway that if i select post categories, images displays correctly.
    Problem is only on the main blog page

    please help

    July 22, 2015 at 4:59 pm #196786
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    You will need to set an image for the post “Meta Options => Thumbnail Type” settings.

    – Have you recently switched to this theme or were the images showing previously with this theme active?

    Thanks.

    July 22, 2015 at 5:06 pm #196788
    talent-o
    Member
    Post count: 87

    hi, it’s more than one year that i use this theme and images always displayed correctly?

    do you mean that i have to set image thumbnail on each of my posts? please explain

    July 22, 2015 at 5:41 pm #196808
    David Martin – Support
    Moderator
    Post count: 20834

    Ok, I had to check this has happened recently and you had not switch from another theme.

    – I can replicate this on my dev version of the theme so I will need to check with the team and report back on this.

    David.

    July 22, 2015 at 5:43 pm #196811
    talent-o
    Member
    Post count: 87

    yes please. i noticed that this problem is only on my main post page. If i select post categories, everything is ok, so it means that images are correctly placed inside posts.

    i wait for your reply. how long will it take?

    July 22, 2015 at 6:13 pm #196824
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Which version were you using before you updated when it last worked? I’ve checked locally and can’t replicate an issue.

    – Ed

    July 22, 2015 at 6:18 pm #196825
    talent-o
    Member
    Post count: 87

    hi,

    the version was this one, the latest. Problem happened between yesterday and today without any upgrade or change in the theme version

    July 22, 2015 at 6:19 pm #196826
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    If you didn’t change the theme, then that won’t be the issue – it will likely be something with your setup that’s changed, plugins maybe?

    – Ed

    July 22, 2015 at 6:21 pm #196829
    talent-o
    Member
    Post count: 87

    as i told you i installed yesterday a plug in called ADMINER, but i’ve deactivated/cancelled it.. so the problem is not related to it.

    please try to give me a solution to fix

    July 22, 2015 at 6:24 pm #196830
    talent-o
    Member
    Post count: 87

    sorry… i think yesterday there was an update on your theme, but i don’t remember if the problem happened suddenly after update.
    i do not remember my previous version of your theme but i suppose was the latest before the one that i’ve now..

    July 22, 2015 at 6:45 pm #196838
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Did you make any changes with ADMINER? We released a theme update on the 20th, but this change has no code related to that image output.

    As I said, I have double checked and have no issue with outputting the image locally with the latest theme update.

    Can you try setting the image in the meta options for the thumbnail – to see if that does output it?

    – Ed

    July 22, 2015 at 6:54 pm #196841
    talent-o
    Member
    Post count: 87

    no change made with admine

    i tried to set an image on meta option, but image is not displayed…:

    July 22, 2015 at 6:58 pm #196846
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    I can’t see this being anything theme related – do you have any backups of your site?

    I’ll try and set aside some time later or tomorrow to check this out for you if you haven’t solved by then.

    – Ed

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