New Landing › How can we help? › Themeforest Theme Support › Pinpoint › Images being deleted when cloning posts

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posted in: Pinpoint
  • July 10, 2014 at 10:16 am #89789
    mel71
    Member
    Post count: 19

    Hi – When I clone a post to save me time selecting all the settings again, once I delete the image and replace with a new image, the image has been deleted permanently from both the original post and the Media area in the Admin. I have never come across this problem on any other theme – any ideas what might be going on?

    July 10, 2014 at 10:26 am #89791
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    When you say delete the image, do you mean delete from the media library or just remove from the featured image?

    – Kyle

    July 10, 2014 at 10:29 am #89792
    mel71
    Member
    Post count: 19

    Hi – thanks for your prompt reply. I wasn’t sure if my question made sense! I’ve attached a screenshot – I don’t use the Featured Image section for my posts, just the Thumbnail Options section, but if I clone a post then remove the existing image to replace with a new one, the original one disappears from everywhere (which obviously I don’t want to happen). Hopefully that makes sense!

    July 10, 2014 at 10:31 am #89795
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Strange, I will forward this issue to the developer and hopefully he will be able to fix this for you

    – Kyle

    July 10, 2014 at 10:33 am #89796
    mel71
    Member
    Post count: 19

    Thank you so much! It’s been a problem for a while, but I keep forgetting to ask about it. Let me know if you need login details for the site.

    July 10, 2014 at 2:08 pm #89920
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi, in case we need them later, could you add them to a private reply right away? Thank you so much!

    July 10, 2014 at 8:03 pm #90000
    mel71
    Member
    Post count: 19
    This reply has been marked as private.
    July 12, 2014 at 12:46 am #90477
    Swift Ideas – Ed
    Keymaster
    Post count: 15264
    This reply has been marked as private.
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    Posted in: Pinpoint
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