New Landing › How can we help? › Atelier › Image products don't appear!!

Viewing 14 posts - 16 through 29 (of 29 total)
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    Posted in: Atelier
  • June 22, 2016 at 6:35 pm #276497
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    I’d suggest testing with all other plugins disabled, as there is nothing in the default theme that would cause this issue. Let us know if you find that a plugin is the cause, and we can advise further.

    – Ed

    June 23, 2016 at 7:36 am #276566
    tazacorbin
    Member
    Post count: 29
    This reply has been marked as private.
    June 23, 2016 at 8:51 am #276591
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Sorry about this taking a while, we have not seen this before. Can you try enabling the default WordPress theme to see if that works as it should?

    – Kyle

    June 23, 2016 at 8:57 am #276593
    tazacorbin
    Member
    Post count: 29
    This reply has been marked as private.
    June 24, 2016 at 7:54 am #276870
    tazacorbin
    Member
    Post count: 29

    Good morning,
    Since yesterday at 8:57 AM I am waiting for your reply…
    Seriously, I need to solve the problem TODAY. This is not serious…I have no website since monday. I have paid for this service, and you should solve me the problem. If you can’t solve it, please, put me in touch with someone who can do it.

    June 24, 2016 at 8:10 am #276871
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @tazacorbin

    I’ll be looking into it for you, and will let you know the source of the issue.

    – Ed

    June 24, 2016 at 8:13 am #276873
    tazacorbin
    Member
    Post count: 29

    I hope so! Thank you very much.
    I will be waiting for you reply

    June 24, 2016 at 8:15 am #276876
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem, thanks Ed

    June 24, 2016 at 8:16 am #276877
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    The issue is that you have replaced the theme template files for WooCommerce with the default files? These files were overwritten for a reason! I have sorted this for you.

    – Ed

    June 24, 2016 at 8:31 am #276882
    tazacorbin
    Member
    Post count: 29

    When I have updated Woocommerce, I had to replace some templates in my hosting. I did it wrongly? Please, explain me this, I can’t understand you well about my english level…

    June 24, 2016 at 8:44 am #276883
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    The theme overwrites the woocommerce files as we have made changes, you replaced those files with the default woocommerce files which is why it broke. Ed has fixed this now for you

    – Kyle

    June 24, 2016 at 8:49 am #276888
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Please do not override the theme files unless you are confident in what you are changing – we will make any updates necessary. The WooCommerce outdated notice is something we take care of in updates.

    – Ed

    June 24, 2016 at 9:15 am #276894
    tazacorbin
    Member
    Post count: 29

    Ok, sorry for that.
    Thank you very much

    June 24, 2016 at 9:22 am #276896
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem!

    – Kyle

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