New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Image Problem

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    Posted in: Neighborhood
  • September 22, 2015 at 4:38 pm #215462
    WineDesignNL
    Member
    Post count: 204

    Hi there,

    It seems I have to same problem.

    http://lisloves.nl/webshop/product/be-blue-cool/

    The image isn’t showing here, or at my homepage within the sliders of my product category. But an image is showing here? http://lisloves.nl/webshop/winkel/

    Could you please help me with this problem?

    Thank you!

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    September 22, 2015 at 4:44 pm #215465
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Please make sure WP is updated, along with all plugins and the theme version.

    Please also add a WP login for us and clear you plugin caching if applicable.

    – David.

    September 24, 2015 at 11:25 am #216068
    WineDesignNL
    Member
    Post count: 204
    This reply has been marked as private.
    September 24, 2015 at 11:43 am #216084
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you check your website, it seems down at the moment.
    Was trying to figure out the problem and can’t get answer from the server.

    Thanks

    -Rui

    September 24, 2015 at 11:59 am #216101
    WineDesignNL
    Member
    Post count: 204

    Hi there,

    I have some problems with my server and it keeps blocking IP’s… Can you give me your IP adress so I can add you to the list for deblocking?

    Sorry.

    September 24, 2015 at 12:05 pm #216103
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    September 24, 2015 at 12:43 pm #216131
    WineDesignNL
    Member
    Post count: 204

    Done! Could you please try again?

    September 24, 2015 at 1:40 pm #216143
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Ok. Will check.
    -Rui

    September 24, 2015 at 4:42 pm #216236
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I’m seeing those errors that could be messing things.
    https://www.dropbox.com/s/gq361xj8ylxprim/Screenshot%202015-09-24%2016.43.16.png?dl=0

    What is the content of your htaccess file?

    -Rui

    September 24, 2015 at 9:27 pm #216317
    WineDesignNL
    Member
    Post count: 204

    Just the usual content of the .htaccess that wordpress makes. Should I have extra php values in this?

    September 25, 2015 at 3:03 pm #216496
    WineDesignNL
    Member
    Post count: 204
    This reply has been marked as private.
    September 25, 2015 at 3:37 pm #216517
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    The htaccess looks fine. Found this similar problem in the web.

    Check here the solution.
    http://docs.woothemes.com/document/jquery-cookie-fails-to-load/

    After fixing this errors let us know if the initial issue still occurs.

    -Rui

    September 28, 2015 at 12:37 pm #216877
    WineDesignNL
    Member
    Post count: 204

    Hi there,

    The image issue is solved now, thank you!

    But… there’s a problem with my shipping costs (method) now: I only have one option for shipping costs, it is € 8,95 including VAT. But it keeps displaying: ‘shipping costs(free)’.

    Could this be related to the changes I made in the .js? *i doubt it…

    Thanks again!

    September 28, 2015 at 12:40 pm #216879
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Nope it shouldn’t be related.

    Try to activate the Twenty 15 theme and check if that Free shipping appears, if so it should be something in you Woocommerce shipping settings.

    -Rui

    September 29, 2015 at 12:56 pm #217217
    WineDesignNL
    Member
    Post count: 204

    It is resolved, thanks for the support!

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    Posted in: Neighborhood
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