New Landing › How can we help? › Atelier › Image & Icons loading issue

Viewing 15 posts - 1 through 15 (of 27 total)
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    Posted in: Atelier
  • June 19, 2015 at 2:11 pm #186338
    huntingensemble
    Member
    Post count: 318

    Hi Guys,

    I’ve got a wierd situation going on our site.

    Seems that our site doesn’t load the icons at all and image are shown wierd.

    Any idea what is going on?

    Thanks for checking it.

    Joost

    June 19, 2015 at 2:12 pm #186339
    huntingensemble
    Member
    Post count: 318
    This reply has been marked as private.
    June 19, 2015 at 3:00 pm #186375
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It’s fine for me. Probably only cache.
    Clear the cache and also try in a different browser.

    -Rui

    June 19, 2015 at 4:45 pm #186438
    huntingensemble
    Member
    Post count: 318
    This reply has been marked as private.
    June 19, 2015 at 5:19 pm #186447
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    And the initial situation of the icons in the other browsers?
    What Safari version and Operating System?

    -Rui

    June 19, 2015 at 5:28 pm #186448
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I notice that you have a theme update pending. Updated it to the latest.

    I updated our swift framework to version 1.31. I had to deactivate it and update and activate again.

    -Rui

    June 20, 2015 at 2:40 pm #186583
    huntingensemble
    Member
    Post count: 318
    This reply has been marked as private.
    June 21, 2015 at 11:24 pm #186698
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I always saw the icons. The plugin update fixed that issue of the footer floating in the middle.

    Try to clear the cache or use Chrome in Incognito mode.

    -Rui

    June 22, 2015 at 10:17 pm #187177
    huntingensemble
    Member
    Post count: 318

    Hi Rui,

     

    Thanks I think it’s fixed :)!

    June 23, 2015 at 12:41 am #187198
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Great. 🙂
    -Ru

    June 23, 2015 at 10:50 pm #187722
    huntingensemble
    Member
    Post count: 318
    This reply has been marked as private.
    June 24, 2015 at 11:03 am #187892
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It’s also happening to me , but it was ok before.
    Will check.

    -Rui

    June 24, 2015 at 11:06 am #187898
    huntingensemble
    Member
    Post count: 318
    This reply has been marked as private.
    June 24, 2015 at 11:08 am #187901
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Notice you have a theme update pending in Appearance-> Themes
    Can you update it, clear the cache and check again.

    Let us know the result.

    -Rui

    June 24, 2015 at 11:15 am #187908
    huntingensemble
    Member
    Post count: 318

    Hey Rui,

    Updated and cleared Cache, seems to have fixed the icon issue.

    Do you know what’s up with the logo in Firefox? Still acting strange after update and cache clearance.

    http://monosnap.com/image/BQoV49yrI4LqcNpINVQ1BhtEzP7AHI#

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    Posted in: Atelier
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