New Landing › How can we help? › Cardinal › Icon Box / Mobile / Problem

Viewing 12 posts - 1 through 12 (of 12 total)
  • Back to forum
    Posted in: Cardinal
  • April 23, 2015 at 10:14 am #167582
    Lars
    Member
    Post count: 91

    Hi,

    I have a Problem and I can’t figure out the reason for this.

    On mobile devices some of the pictures of the icon-boxes aren’t displayed. I don’t have any clue.

    Best Regards from Berlin
    — Lars

    April 23, 2015 at 10:16 am #167584
    Lars
    Member
    Post count: 91

    Here is a screenshot. iPhone 5s

    Attachments:
    You must be logged in to view attached files.
    April 23, 2015 at 10:37 am #167597
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    What are you using, icons or images?

    – Kyle

    April 23, 2015 at 12:08 pm #167639
    Lars
    Member
    Post count: 91

    ICON BOX TYPE: Left Icon

    Then using an Icon Box Image. Look at the screenshot.

    Attachments:
    You must be logged in to view attached files.
    April 23, 2015 at 12:10 pm #167642
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Would you mind turning off maintenance mode so I can check on my iPhone without having to log in?

    – Kyle

    April 23, 2015 at 12:19 pm #167649
    Lars
    Member
    Post count: 91

    I turned it off.

    April 23, 2015 at 12:22 pm #167652
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hmm that’s odd, will check with the developer

    – Kyle

    April 23, 2015 at 12:29 pm #167658
    Lars
    Member
    Post count: 91

    Okay thanks!

    The website launch will be tomorrow afternoon. Hopefully you figure out what the problem is. Fingers crossed!

    April 23, 2015 at 4:26 pm #167786
    Lars
    Member
    Post count: 91

    It is not only a mobile problem. I think it is an browser problem.

    I have problems on:

    Desktop
    – – –
    Safari Version 7.0.6

    (Firefox is ok.)
    (Chrome is ok.)
    – – –

    iPhone 5s
    – – –
    Safari
    Chrome
    – – –

    April 23, 2015 at 5:14 pm #167810
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Looks to be because you have characters such as this – https://www.dropbox.com/s/4g29yi71to3dofe/Screenshot%202015-04-23%2018.13.34.png?dl=0 in the image URL. Browsers render those differently, hence why you see the error. Please make sure image files are only alphanumeric characters.

    – Ed

    April 25, 2015 at 12:09 pm #168503
    Lars
    Member
    Post count: 91

    You are right. That was the problem. Naming of the picture-files.

    Thanks you very much.
    – Lars

    April 25, 2015 at 3:20 pm #168514
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    No problem, happy to help!

    – Ed

  • Back to forum
    Posted in: Cardinal
Viewing 12 posts - 1 through 12 (of 12 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register