I have some product's "catalog image" problems

[mintchoco]

Hi, support teams,

I can not see my model’s head, please see the attached photo.

I want to see full model image on catalog and icons

To fix the problems, I tried

woocommerce > settings > display > on product images tap I changed width, heigh of “catalog images” but I was not working

so I set to default value (I have fear of erros :(….)

Please reply me on this post.

your reply will very very helpful.

Thank you.

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[Kyle – SUPPORT]

Hi

But this is the image you uploaded: http://12amparty.com/wp-content/uploads/2015/08/blacktwist1.jpg you can’t see her head on that either

– Kyle

[mintchoco]

Dear Kyle,

Hi,
could you let me know the real answer for me?
I know you are super busy but I have too much stress about this problem.
(In fact, I have updated almost all images because most of my catalog images looked bed.)

There’s no way I can do it without you, you know you are professional on the web but I am an elementary

how can I see the full images on catalog (a main page and shop pages) when I upload full pictures (when I upload photo that have model’s head)?

If I can not fix this matter, do I need to publish products first then check the photos look good or not on catalog?
If the photos look bed after I upload, should I update all images again?

http://12amparty.com/product-category/dresses/page/2/
Some products like,
http://12amparty.com/product/black-lace-dress-lace-overay-dress/
http://12amparty.com/product/black-lace-dresses-for-womens-cocktail/
http://12amparty.com/product/white-lace-dresses-for-womens-cocktail/
http://12amparty.com/product/black-cowl-neck-dress/
I can not see model’s full pictures even they have entire body(full-length photograph),

I uploaded no-head images on,
http://12amparty.com/product/little-red-dress/
http://12amparty.com/product/black-matte-jersey-dress-little-black-dresses/
theses two products.

If you and your support teams are busy to find out the solutions,
please kindly introduce me any web developer to resolve my problems…

Thank you.

[Kyle – SUPPORT]

Do you have hard crop turned on in the woocommerce image settings?

– Kyle

[mintchoco]

Dear Kyle,

Thank you for quick reply,
Yes, I turned on hard crop,
I attached the image.

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[Kyle – SUPPORT]

Try turning it off and regenerating your thumbnails

– Kyle

[mintchoco]

Dear Kyle,

I have same result…
do you have any good ideas?
do you think is it good idea to contact with Wocommerce support to fix this matters?

[David Martin – Support]

Hi,

The only models with heads missing are the ones where they have been uploaded like it by the looks of it:

Example: http://12amparty.com/wp-content/uploads/2015/08/ab1-540×720.jpg

– Can you upload here the original version of this image?
– Did you let the plugin run like Kyle mentioned?

Cheers,
David.

[mintchoco]

Hi David,
– Can you upload here the original version of this image? I attached the original image here 🙂
– Did you let the plugin run like Kyle mentioned? yes
thank you.

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[Kyle – SUPPORT]

The issue is the images you are uploading are not the same size, some are more square than the others, that’s why they crop differently

– Kyle

[mintchoco]

Dear support team
Thank you…
I will fix all the photoes with same sizes…

[Mohammad – SUPPORT]

Hi,
You most welcome. Great thanks to Kyle.
Mohammad