New Landing › How can we help? › Cardinal › I have problems activating Cardinal

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    Posted in: Cardinal
  • May 20, 2015 at 5:36 pm #177053
    otinik
    Member
    Post count: 24

    Hi! I have problems activating Cardinal. I have just installed WordPress and all go OK but when I active Cardinal Theme i have observed two main problems:

    – I can edit a post correctly. I only see the the text in Text view (only sometimes).
    – I can edit a page correctly. I only see the the text in Text view (only sometimes).

    I tried to uninstall WordPres and start a clean install and gives me exactly the same problem. I guess other problems that are associated with this.

    What can I do?

    Thanks.

    May 20, 2015 at 5:40 pm #177056
    otinik
    Member
    Post count: 24

    When active Swift Mode remains locked all…

    May 21, 2015 at 5:59 am #177184
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I need some screenshot images to explain your issues better.
    Thanks
    Mohammad

    May 22, 2015 at 7:18 am #177549
    otinik
    Member
    Post count: 24
    This reply has been marked as private.
    May 22, 2015 at 7:21 am #177555
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    It seems any plugin issue. Please deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).
    Thanks
    Mohammad

    May 22, 2015 at 7:42 am #177567
    otinik
    Member
    Post count: 24

    The only plugin is ” Swift Framework” and it will not let me disable it.

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    May 22, 2015 at 9:10 am #177604
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please clear the cache of browser and check for issue. You can check also with another device browser.
    Thanks
    Mohammad

    May 22, 2015 at 9:22 am #177610
    otinik
    Member
    Post count: 24

    This not solve my problem 🙁

    May 22, 2015 at 9:52 am #177624
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It seems a security setting that is not enabling an important file to load.

    https://www.dropbox.com/s/hvqyvcgw560s3j7/forbidden_file.png?dl=0

    Can you check with your hosting provider and let us know what they say?

    -Rui

    May 22, 2015 at 10:35 am #177660
    otinik
    Member
    Post count: 24

    Hi!

    I contacted my hosting service and they have solved my problem.

    Thanks.

    May 22, 2015 at 10:37 am #177661
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    We are glad that your issue resolved.
    Thanks
    Mohammad

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