New Landing › How can we help? › Themeforest Theme Support › Neighborhood › i had a complete reset of my theme options

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    Posted in: Neighborhood
  • July 20, 2015 at 1:37 pm #196069
    talent-o
    Member
    Post count: 87

    hi
    today i had a complete reset of my theme options.
    I do not know how it happened..

    is there a way to recover them?
    i have a back up of my site, but there is a way to recover just my theme options? please let me know

    thank you

    July 20, 2015 at 2:01 pm #196077
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    How did this occur? Nothing in the theme itself would cause that.

    The theme options are stored in the database – so you would need a database backup to recover them. Remember you have the export theme options tab, so ensure you take a backup just incase.

    – Ed

    July 20, 2015 at 2:13 pm #196089
    talent-o
    Member
    Post count: 87

    i really do not know..i just found today this mess..

    i do not know if it helps, but on my admin page it appears this message (see screenshot), but i really do not know if there could be a relation with the reset of theme options..

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    July 20, 2015 at 3:49 pm #196127
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    that’ strange, try to revert the latest backup like Ed suggested.

    -Rui

    August 13, 2015 at 12:46 pm #203659
    talent-o
    Member
    Post count: 87

    i solved this problem reinstalling an old back up.
    thank you

    August 13, 2015 at 12:49 pm #203664
    David Martin – Support
    Moderator
    Post count: 20834

    Great, glad you have it sorted. Thanks Ed & Rui.

    – David.

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    Posted in: Neighborhood
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