New Landing › How can we help? › Themeforest Theme Support › Neighborhood › I got issues with full width sections no longer being full width..

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    Posted in: Neighborhood
  • June 29, 2015 at 5:02 am #189490
    jyc109th
    Member
    Post count: 80

    Hello 🙂

    I’m David, and I updated my test site..

    However, I got issues with full width sections..

    I captured my screenshot, and I really need help!

    After update, I reopened my webpage, and I saved page again. but It seemed to be same..

    My real website address: http://www.gagestore.co.kr/

    please compare with my real and test site!

    thank you!

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    June 29, 2015 at 10:36 am #189624
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Try editing the page, updating and checking again

    – Kyle

    June 29, 2015 at 12:44 pm #189700
    jyc109th
    Member
    Post count: 80
    This reply has been marked as private.
    July 1, 2015 at 9:39 am #190496
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you make a backup then edit the page, enable the page builder and then save the page again?

    Let us know if you have any queries.

    Thanks.

    July 1, 2015 at 4:29 pm #190699
    jyc109th
    Member
    Post count: 80
    This reply has been marked as private.
    July 2, 2015 at 10:28 am #190932
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    When you updated, did you use the auto updater or did you manually upload the new files?

    Thanks.

    July 2, 2015 at 2:57 pm #191121
    jyc109th
    Member
    Post count: 80

    Hello David Martin.

    Sorry for late reply. 🙂

    I updated new theme version by using auto updater, not manually.

    it can be problem? I thought auto updater and manual update are same method for update..

    🙂

    July 3, 2015 at 6:55 am #191325
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I wanted to check all your files have updated, rather than just some if the update failed midway.

    Can you supply us with your FTP details for the site you mention?

    Thanks.

    July 3, 2015 at 1:34 pm #191520
    jyc109th
    Member
    Post count: 80
    This reply has been marked as private.
    July 6, 2015 at 10:53 am #191893
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I have reported this back to the team for further investigation. We will report back with a fix asap.

    Thanks.

    July 6, 2015 at 10:59 am #191897
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    The issue is the header.php file in your child theme – please check the latest version from the parent theme and update yours to use the new structure.

    – Ed

    July 6, 2015 at 2:24 pm #192030
    jyc109th
    Member
    Post count: 80
    This reply has been marked as private.
    July 6, 2015 at 3:10 pm #192058
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Once again it’s something in your child theme modifications, because I activated temporarily the Parent theme and it only showed one Product page tile.

    -Rui

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    Posted in: Neighborhood
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