New Landing › How can we help? › Atelier › I can't change my featured product image

Viewing 12 posts - 1 through 12 (of 12 total)
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    Posted in: Atelier
  • November 6, 2015 at 11:16 am #226562
    makiote
    Member
    Post count: 38

    Hello guys,

    I’m trying to change my featured image product but i can’t upload a new one. Why? Only i can have access to the media library to choose one from there but i can’t get access to Upload Image option.

    Thanks!!

    November 6, 2015 at 12:57 pm #226626
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Can you check with another theme activated? Doesn’t sound like a theme issue

    – Kyle

    November 6, 2015 at 1:24 pm #226634
    makiote
    Member
    Post count: 38

    Thanks guys,

    Is something from WooCommerce cause i did the same with a post and i can choose Upload File from Featured Image preview. So.. maybe is the version of WooCommerce?

    November 6, 2015 at 1:25 pm #226635
    makiote
    Member
    Post count: 38

    How can i install an old version of WooCommerce?

    November 6, 2015 at 1:25 pm #226636
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Yes possibly, please contact woocommerce support about the issue

    – Kyle

    November 6, 2015 at 3:01 pm #226675
    makiote
    Member
    Post count: 38
    This reply has been marked as private.
    November 6, 2015 at 3:05 pm #226678
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    The theme has nothing to do with the issue, if you change theme to twenty fourteen does it still happen? I’m guessing it will, which means it’s an issue with something else, and we only support theme issues.

    If it works with twenty fourteen enabled let me know and I’ll happily look into it for you

    – Kyle

    November 6, 2015 at 3:10 pm #226683
    makiote
    Member
    Post count: 38

    So.. you are offering a theme where WooCommerce doesn’t work?

    November 6, 2015 at 3:17 pm #226686
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    WooCommerce does work, and the theme works fine with it. If you have an issue with not being able to upload images, then it could be down to a number of things, like a plugin conflict, server issue, permission issue, woocommerce issue. You’re currently the only person with this issue, if you contact WooCommerce support they will likely know what is causing the issue as they may have come across it before, which we haven’t.

    – Kyle

    November 6, 2015 at 5:41 pm #226760
    makiote
    Member
    Post count: 38
    This reply has been marked as private.
    November 6, 2015 at 9:52 pm #226799
    3969120a
    Member
    Post count: 159

    atelier and woocommerce work perfectly well on our site

    November 9, 2015 at 9:36 am #226928
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    @makiote can you please activate Twenty Fifteen and let me know if the issue remains

    – Kyle

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