New Landing › How can we help? › Cardinal › I can not access the dashboard after update

Viewing 9 posts - 1 through 9 (of 9 total)
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    Posted in: Cardinal
  • July 24, 2015 at 9:06 am #197352
    nunomps
    Member
    Post count: 100

    After the update I could not access anymore the dashboard. Please help!

    July 24, 2015 at 9:39 am #197361
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please check the server error log to know the detail of this error. Let me know this error detail.
    Thanks
    Mohammad

    July 24, 2015 at 9:46 am #197364
    nunomps
    Member
    Post count: 100

    Sorry but I do not know what to do. When I try to access the wp-admin the page is completly white.

    July 24, 2015 at 10:07 am #197374
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please contact to hosting provider to know the server error log.
    OR
    Please open to edit wp-config.php at wordpress root installation directory.

    Find this code:-
define( 'WP_DEBUG', false);
Change to-:
define( 'WP_DEBUG', true);

    Thanks 🙂
    With Best Regards
    Mohammad

    July 24, 2015 at 10:08 am #197375
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi Nuno,

    This seems memory issues or a plugin conflict.
    Can you increase your WordPress memory settings inside the wp-config.php file
    Change your WordPress memory to 128M or a maximum 256M.

    Also check the official documentation from WordPress in the link below.
    https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    If you can’t do it provide me ftp access and I will check it.

    -Rui

    July 24, 2015 at 10:34 am #197385
    nunomps
    Member
    Post count: 100
    This reply has been marked as private.
    July 24, 2015 at 10:48 am #197391
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please request to your hosting provider to change the PHP VERSION 5.3+.
    Thanks
    Mohammad

    July 24, 2015 at 11:13 am #197399
    nunomps
    Member
    Post count: 100

    Perfect, is working just fine!

    Thanks guys!
    Cheers

    July 24, 2015 at 11:16 am #197400
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    You most welcome.
    Thanks
    Mohammad

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