http error on file upload

[aaronniziol]

This reply has been marked as private.

[David Martin – Support]

Hey,

Thanks – I have increased your memory limit in the wp-config.php file.

I added this: define('WP_MEMORY_LIMIT', '256M');

Can you please clear your browser cache and try again?

Cheers,
David.

[cudarz]

I have to jump in, as I have the same issue.

Aaron, who is your service provider? I am with Mediatemple. They are one of the best in the market, so I dont think the host is the issue here either. And I am on Windows.

[Rui Guerreiro – SUPPORT]

@cudarz

Can you provide your site url so we can check?
what is happening exactly in your case?

Thanks

-Rui

[cudarz]

It’s http://thesysseven.com

Exactly the same: sometimes files get rejected, then, if I wait a couple minutes, they will be there, but without a preview thumbnail. I think it might have something to do with the resolution of images. Note sure though.

If you want, I can provide login and you can have a look at my media library. You will see many of the images have no thumbnail. I can use them, but it’s still annoying.

[aaronniziol]

That’s what I’ve been trying to say. It can’t be my hosting provider or my internet speed because when I use a different theme the upload works every time regardless of file size.

I’m on my drive to work. I’ll flush the cache and try again in a bit.

Thank you again for your assistance.

[Rui Guerreiro – SUPPORT]

No problem. Let us know the result.

-Rui

[aaronniziol]

I flushed my cache and uploads are working for the most part. I had a couple give me another http error but when I tried them a second time the uploads were successful.

I’ll keep trying throughout the day. I had it working a few weeks ago and then everything went wacky again.

Thank you very much for all your help, I really do appreciate it.

[Rui Guerreiro – SUPPORT]

@aaronniziol
No problem. Let us know if necessary.

@cudarz
Will need the admin credentials in a private reply

-Rui

[aaronniziol]

The http error is back. I was working last night and couldn’t even upload a file 250k in size. I have to switch themes and upload my media and then switch back to Atelier but the theme switching is producing glitches and my work isn’t saving properly.

[Rui Guerreiro – SUPPORT]

Will just forward to our development team to see if they have any other ideas.

-Rui

[Swift Ideas – Ed]

Hi there,

Do you get any errors in the server logs? If something is causing this, then it should be showing in the logs.

– Ed

[aaronniziol]

Where can I find server logs? I use the godaddyy.com wordpress web hosting. I don’t see any server log data on there. Do I need to contact them?

This is making me nervous, I am building a website for my photo retouching services, I’ll need my customers to upload high resolution photos for me to retouch. I love this template and the back end builder but it’s all useless if my this upload error persists.

Beyond frustrated.

[David Martin – Support]

Hi,

Please contact GoDaddy and ask them to supply you with the errors logs for your site.

Thanks,
David.

[David Martin – Support]

Can you also open wp-config.php and place this inside: define('WP_MEMORY_LIMIT', '256M');

Thanks.