New Landing › How can we help? › Themeforest Theme Support › Dante › Homepage background video not loading properly

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    Posted in: Dante
  • October 28, 2014 at 2:04 pm #123708
    341841
    Member
    Post count: 29

    Hi, love the theme however experiencing a few issues.
    The homepage sometimes loads perfectly however occasionally doesn’t load the background video.

    I’ve attached some screenshots.

    Also the button does not have a border on the left a lot of the time.

    Thank you!

    Attachments:
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    October 28, 2014 at 2:21 pm #123716
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Have you uploaded the video in all 3 formats?

    – Kyle

    October 28, 2014 at 2:23 pm #123719
    341841
    Member
    Post count: 29

    Hi Kyle, I have and the problem persists.

    Could you possibly login and have a look?

    October 28, 2014 at 2:29 pm #123722
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    The video is loading fine for me?

    – Kyle

    October 28, 2014 at 2:52 pm #123726
    341841
    Member
    Post count: 29

    Ahh! Could you try reloading the homepage x10 times.
    It messes up for me around the 5th time onwards.

    October 28, 2014 at 2:57 pm #123729
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Loaded 10/10 times, must be your browser/machine

    – Kyle

    October 28, 2014 at 3:04 pm #123731
    341841
    Member
    Post count: 29

    That’s so weird. I’ve cleared my browsing history and cache and now every-time I reload my page it’s happening consistently.

    Has this happened before?

    October 28, 2014 at 3:04 pm #123732
    341841
    Member
    Post count: 29

    I’m using chrome on a 27inch iMac btw.

    October 28, 2014 at 3:14 pm #123737
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    So am I, and I can assure you there’s been no issue at my end

    – Kyle

    October 28, 2014 at 3:20 pm #123740
    341841
    Member
    Post count: 29

    Could it be an issue with my hosting?

    October 28, 2014 at 3:25 pm #123741
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Unlikely as it’s working for me

    – Kyle

    October 28, 2014 at 3:34 pm #123744
    341841
    Member
    Post count: 29

    Ahh I don’t know what to do. Should I send you a video of it happening?

    October 28, 2014 at 3:35 pm #123745
    341841
    Member
    Post count: 29

    Has this issue ever happened before?

    October 28, 2014 at 3:39 pm #123746
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Only when all 3 formats weren’t uploaded, your issue isn’t the same. I’ll forward this to my colleague to see if the video loads for him

    – Kyle

    October 28, 2014 at 4:07 pm #123752
    341841
    Member
    Post count: 29

    Thank you very much for taking the time out to help me with this issue.

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