New Landing › How can we help? › Themeforest Theme Support › Supreme › Home page does not display correctly on mobile devices.

Viewing 15 posts - 1 through 15 (of 17 total)
1 2
  • Back to forum
    Posted in: Supreme
  • January 22, 2015 at 6:20 pm #143557
    mantunezOk
    Member
    Post count: 11

    hello

    My site does not display correctly on mobile devices.

    You could you tell me how to correct this error?

    Thank You.

    PD, Check attached image

    Attachments:
    You must be logged in to view attached files.
    January 22, 2015 at 8:40 pm #143596
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    You have a mobile script enabled on your server, you’ll need to ask your hosts to turn this off

    – Kyle

    January 23, 2015 at 9:41 am #143711
    gvtrend
    Member
    Post count: 9

    Hello!
    I have the same problem for my website http://business-trend.net/.
    I think it does not display mobile version for the home page and also for most of the other pages. I have enables the responsive option.
    Cold you please assist me?

    Kind regards,
    Villy

    January 23, 2015 at 9:45 am #143719
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    See my comment above, if you get a page that looks like the one in the screenshot above, then you have a mobile script enabled on your server. You need to ask your hosts to remove it

    – Kyle

    January 23, 2015 at 9:52 am #143724
    gvtrend
    Member
    Post count: 9

    Thank you! I do not have a page similar to the screenshot above, my pages show correctly, but just the same way as you see them on a computer browser- with small letters and buttons, etc. I think think mobile version means a look for easier usage of the website with mobile device…

    January 23, 2015 at 9:59 am #143728
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Seems fine to me? http://d.pr/i/1jHid/uwFGYuyg

    – Kyle

    January 23, 2015 at 10:11 am #143736
    gvtrend
    Member
    Post count: 9

    This is what I see on my mobile phone HTC- it is not the same as your screenshot…

    Attachments:
    You must be logged in to view attached files.
    January 23, 2015 at 10:17 am #143741
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I’ll get Rui to check this for you on Android

    – Kyle

    January 23, 2015 at 10:18 am #143744
    gvtrend
    Member
    Post count: 9

    Thank you!

    January 26, 2015 at 8:25 am #144176
    gvtrend
    Member
    Post count: 9

    Hello!
    Is there any news here? I still see my website the same way as before…

    January 26, 2015 at 12:29 pm #144288
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Will need admin access to check your settings.
    Use the private reply option.

    -Rui

    January 26, 2015 at 1:13 pm #144306
    gvtrend
    Member
    Post count: 9
    This reply has been marked as private.
    January 27, 2015 at 10:55 am #144622
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Just logged in and the theme settings seem fine.

    This can be a plugin conflict, can you disable all your plugins and clear the browser cache and check again in the mobile to see the result.

    -Rui

    January 27, 2015 at 11:31 am #144641
    gvtrend
    Member
    Post count: 9

    Hi,
    I did disable all the plugins, cleared the browsing data and opened it from my pohone, but is looks absolutely the same…

    January 27, 2015 at 4:13 pm #144821
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Just checked your theme version and it’s a bit old.

    Try this version
    https://www.dropbox.com/s/6x05dd6k1qom9mp/flexform_v1.62.zip?dl=0

    You also have some errors in your javascript console like this one below
    https://www.dropbox.com/s/wcz4p4znqcyhw7l/error_console.png?dl=0

    You can’t include resources from different sites like http://www.tidioelements.com

    -Rui

  • Back to forum
    Posted in: Supreme
Viewing 15 posts - 1 through 15 (of 17 total)
1 2

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register