New Landing › How can we help? › Themeforest Theme Support › Joyn › Hero Header images not showing on phone

Viewing 6 posts - 1 through 6 (of 6 total)
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    Posted in: Joyn
  • January 23, 2016 at 6:13 pm #243080
    adstream
    Member
    Post count: 85

    Hello,

    When looking on pages with hero headers from iphone, the hero header image is not showing, but they are if you resize browser window from computer. Could you please advise?

    Kind regards,
    Richard

    January 25, 2016 at 12:13 pm #243301
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    The image is 8.2MB! You need to optimize it, preferably to around 200kb

    – Kyle

    January 25, 2016 at 3:01 pm #243389
    adstream
    Member
    Post count: 85

    Hehehee… Whoppsie, its a bit big I give you that. But does that matter? If i reduce it, it will be no problem?

    January 25, 2016 at 3:07 pm #243393
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Probably too large for mobile, let me know if it fixes the issue when you reduce the file size

    – Kyle

    January 25, 2016 at 10:18 pm #243599
    adstream
    Member
    Post count: 85

    Yup! That was it. Sorry for that though…

    January 25, 2016 at 11:29 pm #243618
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem 🙂

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    Posted in: Joyn
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