New Landing How can we help? Themeforest Theme Support Neighborhood Help with responsiveness and woocommerce

Viewing 15 posts - 1 through 15 (of 17 total)
  • #41054
    341841
    Member
    Post count: 29

    Sorry SwiftIdeas team for being such a bother.

    I’ve started making a custom shop however noticed that the site is no longer responsive on mobile.

    http://www.h2n-nutrition.co.uk/store/

    Is there anything I am missing or doing wrong?

    There seems to be another issue with the site.
    It seems to be displaying another customers basket by default.
    I had the cache plugin that was recommended to speed up the the website and thought that may have been the cause of it but the problem persists with the plugin uninstalled.

    Thank you for your constant patience and help regarding this site.

    #41526
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi, I don’t see a default basket filled, so that might be on your local machine only.

    I can confirm the responsive issue, can you let us know your wp-admin login details?

    #41629
    341841
    Member
    Post count: 29
    This reply has been marked as private.
    #41966
    341841
    Member
    Post count: 29
    This reply has been marked as private.
    #42613
    Melanie – SUPPORT
    Member
    Post count: 11032

    I cannot figure this out, I will ask the developer to assist :/

    #42819
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    I can’t see another users cart, only my own. Are you still seeing this. It would only be a caching issue if anything (maybe set this page to not cache?).

    Add the following custom css for the input boxes:

    .woocommerce #payment ul.payment_methods li input[type="text"], .woocommerce #payment ul.payment_methods li select {
    max-width: 70%;
    margin-left: 5%;
    }

    – Ed

    #43001
    341841
    Member
    Post count: 29

    I figured out what the other cart thing was.
    When you add an item when logged in as an admit it saves your details so one of my colleges was trying to buy something and I can see his details as a result.

    As for the responsiveness of the email shop, it still seems broken when viewed in mobile.
    I tried added the code you gave me to the theme options custom css folder however that did not work.

    #43570
    341841
    Member
    Post count: 29

    Hi is anyone looking at this?

    #44396
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Apologies, not sure how this was missed.

    Can you please update to v1.6, and also double check your custom css? Something local to your copy is causing that, not something in our code.

    – Ed

    #46288
    341841
    Member
    Post count: 29

    Hi Ed, there is no v1.6 only v.155
    I really need help with this as some of our customers have started complaining.

    There is also no custom css.

    I tried editing it last week to no avail.

    please help!!!

    #47180
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    I think forum miss to inform Ed, I will forward this thread to Ed once again. Sorry for the inconvenience caused.

    Thanks,
    laranz.

    #47836
    341841
    Member
    Post count: 29

    Hi Laranz thanks for getting back to me.
    I updated to the most recent version and the problem still persists with the navigation now missing.
    Please help.

    #48024
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    The WooCommerce small screen asset or extension you have added is messing with our code – please remove it!

    – Ed

    #48207
    341841
    Member
    Post count: 29

    Hi Ed what WooCommerce small screen asset are you referring to?
    Could you log into my account and remove it, if not just specify?
    Thank you in advance.

    #48243
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    On further check it seems this is something they added in the latest update. We’ve since fixed this – and will be releasing an update to for the final fixes.

    – Ed

Viewing 15 posts - 1 through 15 (of 17 total)

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