HELP – I can't change password?!

[Hilltribe]

Hello

For some reason I can’t log in to the theme through wordpress using my password, no problem I thought I will just reset it, but I can’t!

When I click “lost password” link it takes me to a 404 page saying “this page does not exist”

How can I regain access to my site??

Thanks!

[Kyle – SUPPORT]

Hi

As this is not a theme issue we can’t really support for it, you will have to change the password through the database, however the forgot password link on the login page should work.

– Kyle

[Hilltribe]

I found an old “change your password” link and that worked – but how can I set it up so the lost password link WILL work next time I forget my password???

Thanks

[Kyle – SUPPORT]

Hi

Pretty sure it should work, not sure why it wouldn’t. Like I said this is not a theme issue.

– Kyle

[Hilltribe]

Hi Kyle

Is it not a “theme” issue, if when you select “lost password” that link doesn’t work and sends you to another page???

Just wondering as its a bit of a worry that I can’t just “reset” without this old link?

Cheers!

[Kyle – SUPPORT]

Hi

Please could I see your page so I can get the error and find out what’s causing the problem.

– Kyle

[Hilltribe]

p.s bit cheeky I know but I am also needing to reset the page that is my “homepage” if you like – at the moment it shows this:

http://www.hilltribe.tv/Hilltribe2014/

And I want to show another page I have made……

Thanks!

[Hilltribe]

OH yeah – and here’s the page for the error:

http://www.hilltribe.tv/Hilltribe2014/wp-login.php

(email crossover going on!)

thanks!

[Kyle – SUPPORT]

Hi

The paths for your pages are all wrong, looks like you’ve edited the page url in a way that you shouldn’t have. This is why it’s not finding the pages. To set your home page you do it in reading settings, looks like you have changed your website url.

– Kyle

[Hilltribe]

Hi Kyle

Hmmm not sure how i’ve done that? I put this wordpress install into a new folder under my other website url (www.hilltribe.tv) so that I can get this new version right and then point http://www.hilltribe.tv to the new folder – but I may be doing this ALLLLLLL wrong, I just trial and error really….gulp!

Thanks for your great and quick replies though!

[Kyle – SUPPORT]

You need to learn about moving wordpress sites before you attempt to do this.

– Kyle

[Hilltribe]

Hi Kyle

uh oh – that doesn’t sound good.

[Kyle – SUPPORT]

You would just need to move all the files and the database, and then use a find and replace script to replace all the old links with the new ones.

– Kyle

[Hilltribe]

Hi Kyle

Like I said – UH OH.

Umm will see how it goes when the time comes – fingers crossed – thanks for your help!

[Kyle – SUPPORT]

No problem