New Landing › How can we help? › Themeforest Theme Support › Neighborhood › HELP. Child theme no longer working after latest update

Viewing 10 posts - 1 through 10 (of 10 total)
  • Back to forum
    Posted in: Neighborhood
  • December 9, 2015 at 12:26 pm #234184
    rileyiwilliams
    Member
    Post count: 39

    Hi,

    I updated to the latest theme and wordpress versions just now, and the site (a LIVE ecommerce site!) crashed. I noticed that I could go to some pages (by typing in the URL) but the CSS was non-existent.

    I saw that WP was saying ‘child theme broken, cannot find parent theme’ (or something like that). I hadn’t changed anything in the css files so not sure what to do.

    HELP PLEASSSSSSE

    December 9, 2015 at 12:31 pm #234186
    4boards
    Member
    Post count: 37

    Check the folder name, it is NEIGborhood and not NEIGHborhood.

    Rename the folder and you will be OK.

    December 9, 2015 at 12:33 pm #234187
    rileyiwilliams
    Member
    Post count: 39

    Thanks for that. Done and fixed. Maybe time to setup a staging site for updates…

    Cheers

    December 9, 2015 at 12:36 pm #234193
    David Martin – Support
    Moderator
    Post count: 20834

    Thanks @4boards. Please test all updates for both themes and plugins on a staging site first.

    Thanks.

    December 9, 2015 at 7:11 pm #234329
    venturecreations
    Member
    Post count: 7

    Do you have a step by step process on how to fix this issue? I see they resolved it above, but unsure how to make that change. Running into the same problem after an update.

    December 9, 2015 at 7:29 pm #234331
    David Martin – Support
    Moderator
    Post count: 20834

    @venturecreations, do you have a notice to re-update? If so run that and it will handle it. If not, please start a new thread so you can privately add your WP login URL and FTP details.

    Thanks.

    December 9, 2015 at 7:57 pm #234339
    venturecreations
    Member
    Post count: 7

    If its just a simple folder edit in FTP, I should have a problem doing that if you would be able to let me know the path of what to change?

    December 9, 2015 at 8:25 pm #234348
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    You should need to re-name the theme folder to the correct spelling: neighborhood

    Thanks.

    December 10, 2015 at 2:19 am #234390
    barisb17
    Member
    Post count: 8
    This reply has been marked as private.
    December 10, 2015 at 10:24 am #234471
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    @barisb17 sorry but what is your issue? I see you are a new poster

    – Kyle

  • Back to forum
    Posted in: Neighborhood
Viewing 10 posts - 1 through 10 (of 10 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register