New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Help bar is not working

Viewing 15 posts - 1 through 15 (of 16 total)
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    Posted in: Neighborhood
  • May 31, 2015 at 5:17 pm #179970
    djvegas87
    Member
    Post count: 56

    Hello,

    the links “Shipping information”, “FAQs” , “Contact us” and “Returns and Exchange” are not working on my site. When you click on them, the screen becomes black and no popup shows…

    could you please check it?

    http://www.cosmeto.tn/caisse/

    Best,
    G

    May 31, 2015 at 5:34 pm #179973
    djvegas87
    Member
    Post count: 56

    it seems to be a css conflict between the plugin woocommerce brands pro and the theme.

    when i deactivate the plugin everything works fine… could you please help me?

    June 1, 2015 at 6:38 am #180096
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please contact once at plugin developer about this issue.
    Thanks
    Mohammad

    June 1, 2015 at 6:41 am #180100
    djvegas87
    Member
    Post count: 56

    Hi Mohamed,

    thanks for your replay, thee same plugin is working for me in another site…

    its a css conflict and the theme dev is the appropriate person to resolve it i think.

    Please help me.
    Ahmed

    June 1, 2015 at 6:58 am #180114
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    May i get another working site url?
    Thanks
    Mohammad

    June 1, 2015 at 10:55 am #180209
    djvegas87
    Member
    Post count: 56

    http://www.thetrendspotter.net/shop/cart/

    June 1, 2015 at 10:56 am #180210
    djvegas87
    Member
    Post count: 56

    In this site, there is no conflict between the plugin and the theme.

    June 1, 2015 at 11:35 am #180230
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me wordpress admin login detail.
    Thanks
    Mohammad

    June 1, 2015 at 12:19 pm #180246
    djvegas87
    Member
    Post count: 56
    This reply has been marked as private.
    June 2, 2015 at 11:20 am #180605
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please paste this code at Admin -> Theme option -> General Options -> Tracking code.

    <script>
jQuery('.help-bar ul li a').click(function(){
var id_hide = jQuery(this).attr('href');
  jQuery(id_hide).removeClass('hide');
});
</script>

    Thanks
    Mohammad

    June 2, 2015 at 11:26 am #180609
    djvegas87
    Member
    Post count: 56

    Dear Mohammad,

    thank you for this. now the super search is not working anymore…

    could you check this please?

    best,
    Ahmed

    June 2, 2015 at 11:31 am #180612
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please deactivate all plugins except woocomerce and check for issue.
    Thanks
    Mohammad

    June 2, 2015 at 11:39 am #180616
    djvegas87
    Member
    Post count: 56

    Hi Mohammad,

    still not working. you have also an admin account, you can log in and check it by yourself…

    Best,
    Ahmed

    June 2, 2015 at 11:52 am #180619
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Is it working before inserting code as i gave you in last reply?
    Thanks
    Mohammad

    June 2, 2015 at 12:31 pm #180647
    djvegas87
    Member
    Post count: 56

    Hi Mohammad,

    i’ve just activated the super search function, so i don’t know if it was working or not.

    i will not do any changes to the site today, so you can check it by yourself.

    Thanks
    Best
    Ahmed

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    Posted in: Neighborhood
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