New Landing › How can we help? › Themeforest Theme Support › Dante › Header logo missing in Safari and Samsung tablet

Viewing 10 posts - 1 through 10 (of 10 total)
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    Posted in: Dante
  • June 1, 2014 at 9:27 pm #79388
    viprotech
    Member
    Post count: 43

    Hi,

    Please have a look at my site (under construction). With IE11 it shows perfectly. With Chrome it is elongated (help) and with safari (Apple OS and Windows) it is missing ?!

    What can I do to solve this?

    Thanks,
    Frank.

    June 2, 2014 at 3:01 pm #79571
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    If you provide specific page url so i can debug to fix the issue very soon .
    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 2, 2014 at 3:10 pm #79576
    viprotech
    Member
    Post count: 43
    This reply has been marked as private.
    June 3, 2014 at 10:44 am #79778
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upload all logos again here at Admin -> Theme Options -> Header Options . Because the logo path is incorrect. It will fix your issue sure.
    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 3, 2014 at 7:34 pm #79963
    viprotech
    Member
    Post count: 43

    Hi Mohammad,

    You are right! Selected the logo again and problem solved. Only, on a Ipad mini the logo is a little stretched. Any suggestions to solve this as well are welcome.

    Nb. TOP SERVICE!

    Regards,
    Frank.

    June 4, 2014 at 10:41 am #80064
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please attach a marked screenshot so i can check and resolve the issue easily.
    Thanks

    June 16, 2014 at 9:29 pm #82878
    viprotech
    Member
    Post count: 43

    Hi,

    Attached yuo find the requested screen shots. On IE I see the correct logo, on Google Chrome the logo is stretched (way too much). Strangly enough, on Safari (on a PC) the logo is fine, on Safari on an iPad2 mini, the logo is stretched again…

    Hope the pictures show you enough to point me in the right direction.

    Thanks,
    Frank.

    June 17, 2014 at 9:36 am #82970
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Have you made sure you have set a width and a height for you logo in header options?

    – Kyle

    June 17, 2014 at 7:19 pm #83234
    viprotech
    Member
    Post count: 43

    No, and that was the problem. I thought that was optional.
    Thank you!

    June 18, 2014 at 7:44 am #83330
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem 🙂

    – Kyle

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    Posted in: Dante
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