New Landing › How can we help? › Atelier › Header changes with no interaction

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    Posted in: Atelier
  • November 9, 2015 at 6:25 am #226918
    krymka
    Member
    Post count: 21

    Hello team,

    My website wake up with a bug. It is about the main menu – it is stick, but not fullwidth and the manus come one above the other. It happened just with refresh the page, without me changing anything on the site. Also a category, that is not added to the manu appeared there. I’m adding a screenshot and one older version to see how it was before.
    Could you please check why this is happening?

    Thank you!

    Maria

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    November 9, 2015 at 6:35 am #226920
    krymka
    Member
    Post count: 21

    and here is the older version

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    November 9, 2015 at 12:18 pm #226979
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
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    November 9, 2015 at 12:33 pm #226988
    krymka
    Member
    Post count: 21

    Thank you very much for the fast response!

    Is it safe to make update with all the settings and other changes that were made on the site. I’m using WPML and I’ve set everything with it, too. Do I have to re upload it on the ftp directly? I bought the theme a month ago.

    Thank you!

    Maria

    November 9, 2015 at 9:27 pm #227247
    krymka
    Member
    Post count: 21

    Hello there,

    everything is updated now and the problem still persist. Also I found out that the breadcrumbs came over the Category title. I switched most of the plugins to check for some affection, but I couldn’t. After I switched the Breadcrumb NavXT Plugin off, they disapearded, but it doesn’t solve the issue.

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    November 10, 2015 at 9:27 am #227323
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Sticky header is fine for me? http://d.pr/i/cEwt/4ooBAYri

    – Kyle

    November 10, 2015 at 8:12 pm #227590
    krymka
    Member
    Post count: 21

    Hello,

    it is not fine – I just reduce few things to look ok, but the full width is not working and the categories are coming one under another… at the same time breadcrumbs on the category moved on the category title. Breadcrumbs are not do important, but the menu is a problem. I updated everything and tried deactivating all the plugins, but it didn’t change.
    Look at on the attached file for comparison.

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    November 11, 2015 at 9:24 am #227657
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Have you set the header to full width in the theme options?

    – Kyle

    November 11, 2015 at 1:11 pm #227775
    krymka
    Member
    Post count: 21

    Of course, I do. Also I tried switching of and on everything and all the plugins and all the header versions.

    November 11, 2015 at 1:29 pm #227790
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Will get the developer to look into why the option is not working, for now I’ve added some custom css for you

    – Kyle

    November 11, 2015 at 1:37 pm #227797
    krymka
    Member
    Post count: 21

    Great, Thank you! but now the menu is behind the Logo 🙂

    November 11, 2015 at 1:39 pm #227798
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you remove the css, and try deactivating WPML just to see if that fixes the issue?

    – Kyle

    November 11, 2015 at 1:46 pm #227801
    krymka
    Member
    Post count: 21

    I tried deactivating WPML and removed the custom CSS added by you. Not solved.

    November 11, 2015 at 1:53 pm #227802
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No of course not

    And they are working fine for me in Chrome http://d.pr/i/TM9f/17q3UDbG

    – Kyle

    November 11, 2015 at 2:16 pm #227817
    krymka
    Member
    Post count: 21

    Yea, that was strange – in maintenance mode, but visible and with product page not working. now is ok when i switched it off.

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