New Landing How can we help? Atelier Header and Images not loading

Viewing 6 posts - 1 through 6 (of 6 total)
  • Posted in: Atelier
  • #278970
    sauranus
    Member
    Post count: 19

    The header menu is not loading sometimes. I get a website without menu and when it happens, products are not displaying as well.

    I get different error messages when inspecting the page:
    jquery.cookie.min.js?ver=1.4.1:8 Uncaught ReferenceError: require is not defined
    sf-scripts.min.js:16 Uncaught ReferenceError: module is not defined
    spb-functions.js:19 Uncaught TypeError: SPB.var.window.smartresize is not a function
    spb-functions.js:28 Uncaught TypeError: SPB.var.window.smartresize is not a function

    Help needed since I don’t understand where it comes from! Screenshot attached. After refreshing the page, the problem is gone but it happens very often.

    Thanks 🙂

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    #279263
    David Martin – Support
    Moderator
    Post count: 20834

    Who are you hosting with? It seems like your site is not loading certain assets – ex:

    Can you disable all plugins so only WooCommerce & Swift Framework are active.

    Thanks.

    #279267
    sauranus
    Member
    Post count: 19

    My hosting is ovh. Since the website is live I can’t disable all plugins at day… How can we do to test it?

    #279460
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I checked many pages randomly, its displaying perfect to me. Just check after clear the cache of browser and let me the feedback.
    Thanks
    Mohammad

    #280169
    sauranus
    Member
    Post count: 19

    It seems to come from the Tonedenplayer widget i’m using to generate the soundcloud player. Since I deactivated it it works fine… Don’t know what to do.

    Thanks for your help and advice

    #280170
    David Martin – Support
    Moderator
    Post count: 20834

    Glad you found the culprit plugin causing the JS conflict.

    Thanks.

Viewing 6 posts - 1 through 6 (of 6 total)

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