New Landing › How can we help? › Themeforest Theme Support › Pinpoint › Gravity Form duplicates itself instead of submitting the form..

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    Posted in: Pinpoint
  • February 27, 2015 at 9:20 am #153661
    Radomir
    Member
    Post count: 8

    Hi,
    i have a problem with Gravity Forms.

    When i click on submit, the form is shown again underneath the original one and doesn’t get submitted when i click on Submit..

    This happend after upgrading to WordPress 4.1 and Pinpoint 1.6.2, although now i’ve put back version 1.6.

    I’ve disabled all plugins etc., no luck.

    Then i changed to Twenty 15 WP template and then the form does work as it supposed to work.

    So, my conclusion was: it must be the theme..

    I then disabled all javascript and css theme files, with no luck. I’m a bit stuck now.
    Would appreciate every help.

    Thanks in advance.

    Radomir

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    February 27, 2015 at 9:33 am #153666
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me specific page url with issue and wordpress admin login detail to check and resolve the issue.
    Thanks
    Mohammad

    February 27, 2015 at 10:15 am #153683
    Radomir
    Member
    Post count: 8
    This reply has been marked as private.
    February 27, 2015 at 10:41 am #153709
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upgrade to latest version 1.62 of theme.
    Thanks
    Mohammad

    February 27, 2015 at 11:10 am #153733
    Radomir
    Member
    Post count: 8

    Done.

    But with no luck..

    Radomir

    February 28, 2015 at 9:25 am #153974
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    At the moment I only see one from in the sidebar in that page.
    https://www.dropbox.com/s/0xpl5v0072ov3ng/gravity_forms_pinpoint.png?dl=0

    What steps are necessary to replicate the issue?

    Thanks

    -Rui

    February 28, 2015 at 4:27 pm #154026
    Radomir
    Member
    Post count: 8

    Hi,
    well, if you fill in the form and click on Versturen,
    you’ll see what i mean..

    March 2, 2015 at 1:11 pm #154365
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    How can I disable your plugins just to see if I find any additional info about the issue?

    -Rui

    March 2, 2015 at 8:41 pm #154506
    Radomir
    Member
    Post count: 8

    Hi,

    well, it’s a multisite install, but most of the plugins are activated per site..
    otherwise, look at the network plugins, but please activate again when finished 🙂

    Thanks.

    March 3, 2015 at 12:14 pm #154675
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    The problem is that I don’t have access to the plugins option in the site itself.

    -Rui

    March 4, 2015 at 12:38 pm #155022
    Radomir
    Member
    Post count: 8

    My bad, now you have enough permissions..
    Sorry..

    March 4, 2015 at 3:09 pm #155051
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Still can’t see the plugins option 🙁
    -Rui

    March 4, 2015 at 8:03 pm #155112
    Radomir
    Member
    Post count: 8

    OKe. found the issue. now you see the plugins..

    Thanks for the patience.

    March 4, 2015 at 11:59 pm #155156
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Already can see the plugins, but tried to disable the plugins and the site went down.
    Not sure what is the error, only checking the error logs on your server. But this isn’t normal, something in you server is not ok.

    If you need please provide ftp access so I can try to get the site running again.
    Apologize for any inconvenience but only click in the deactivate plugins option.

    -Rui

    March 5, 2015 at 10:14 am #155238
    Radomir
    Member
    Post count: 8
    This reply has been marked as private.
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