New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Google : Suspected Hacking

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    Posted in: Neighborhood
  • July 4, 2015 at 1:17 pm #191692
    Daniel
    Member
    Post count: 32

    Hi Swift,

    After previous hacking attacks at the end of 2014 and after all of the tests/cleaning etc. associated with it, my site has been running smooth for months. However, I received another Google hacking tag this week despite all of the safety and firewall protocols I have put in place.

    It appears that spam url’s are popping up on my site, although I can see no new pages or posts in my dashboard??? I cannot locate the source of the URL and the site is being damaged with every minute it is live.

    Before I do a clean install and start from scratch with image, custom css etc etc backups are you able to help?

    Many thanks!

    July 4, 2015 at 1:18 pm #191693
    Daniel
    Member
    Post count: 32
    This reply has been marked as private.
    July 6, 2015 at 6:53 am #191793
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please contact at hosting provider to secure your website. Any third party plugin may also cause to this issue. Please deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s). Please read and follow this article http://premium.wpmudev.org/blog/keeping-wordpress-secure-the-ultimate-guide/. Hope it should help to you.

    Thanks 🙂
    With Best Regards
    Mohammad

    July 7, 2015 at 8:05 pm #192538
    Daniel
    Member
    Post count: 32

    Hi Mohammad,

    I’m afraid that the I decided to rebuild the site from scratch and clean up a lot of the messy code that had accumulated. I spoke to my hosting company who ran multiple scans etc. and I processed all of the plugins on/off, but the problem still persisted. So essentially I had enough and started again.

    A new question/issue is this one however… Whenever I try to edit the title of the accordions, I get a single cell popup with a 0 in it (the open ranking I believe), but I have no options to edit title, save or even quit. The window freezes and I have go back in history to get back to page list. I really need the accordion feature for my site and so need a resolve if you can. I have also tried it on different browsers also with ‘Block pup-ups’ turned off and nothing is working.

    Please see screenshot.

    Many thanks.

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    July 8, 2015 at 9:45 am #192676
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide us admin access in a private reply so we can check it?
    Thanks

    -Rui

    July 9, 2015 at 10:43 am #193106
    Daniel
    Member
    Post count: 32
    This reply has been marked as private.
    July 9, 2015 at 12:47 pm #193214
    Daniel
    Member
    Post count: 32
    This reply has been marked as private.
    July 9, 2015 at 1:04 pm #193225
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you check those login details?

    They do not work for me?

    – Can you make sure you have the latest theme version installed from ThemeForest?

    Thanks,
    David.

    July 9, 2015 at 1:11 pm #193227
    Daniel
    Member
    Post count: 32
    This reply has been marked as private.
    July 9, 2015 at 1:20 pm #193233
    David Martin – Support
    Moderator
    Post count: 20834

    Hey,

    Those details still do not work, do you have any security plugins blocking IP’s or locking those details?

    Thanks,
    David.

    July 9, 2015 at 1:24 pm #193234
    Daniel
    Member
    Post count: 32
    This reply has been marked as private.
    July 9, 2015 at 1:26 pm #193236
    Daniel
    Member
    Post count: 32
    This reply has been marked as private.
    July 9, 2015 at 1:29 pm #193240
    Daniel
    Member
    Post count: 32
    This reply has been marked as private.
    July 9, 2015 at 1:33 pm #193242
    Daniel
    Member
    Post count: 32
    This reply has been marked as private.
    July 9, 2015 at 1:49 pm #193248
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    This seems a theme issue. Will check for a solution and let you know.

    -Rui

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    Posted in: Neighborhood
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