Google map has disappeared.

[Sturge8]

Hi, since updating to WP 4.7 the Google map has disappeared on both sites which I have populated using the Dante theme.

http://www.brookesandco.net/contact-us/
http://lilstone.co.uk/contact/

Do you know why this might have happened, they were working well before the update. Can you advise how I get them to return?

[Rui Guerreiro – SUPPORT]

Hi,

Can you confirm if you have the Google Maps API Key in the general options?
https://developers.google.com/maps/documentation/javascript/get-api-key

-Rui

[Sturge8]

Hi Rui

Yes I can confirm that I have inserted Google Maps API Key in the General Options for both websites. The API keys have been inserted for these websites for quite a while and were working until I updated WP.

[Rui Guerreiro – SUPPORT]

I just tested on my server using WordPress 4.7 and it works fine.
Can you provide me the correct url to reach the admin area of your site?

-Rui

[Sturge8]

Hi Rui

Is this link what you are after?

http://www.brookesandco.net/wp-login.php?loggedout=true

If the WP upgrade isn’t the culprit now I am really baffled.

[Rui Guerreiro – SUPPORT]

That link like the other default wp-admin or wp-login.php are returning me this error.
https://www.dropbox.com/s/t40cr5dvbqvc03g/Screenshot%202016-12-08%2018.05.17.png?dl=0

What link do you use to login?

Also check if your Dante version is this one:
https://www.dropbox.com/s/7iw8z1rekt0lcn9/Screenshot%202016-12-08%2018.06.09.png?dl=0

-Rui

[Sturge8]

Hi Rui

I’m sorry to hear that you are experiencing problems logging into the site.

Try http://www.brookesandco.net/wp-admin

Yes I am using version 3.3.32

Attachments:

You must be logged in to view attached files.

[Rui Guerreiro – SUPPORT]

Something is blocking my access still can’t see the login page. I’m accessing from Portugal, check if you have any restriction.

Also try to disable all plugins and check if the page works after that.

-Rui

[Sturge8]

Hi Rui

Hahaha, that’ll explain it. There is a Geo Block Plugin which stops anyone outside the UK from accessing the WP backend. I’ve disabled it now, so you should be set to login.

I also disabled other non essential Plugins to see if the map loaded, unfortunately that didn’t make any difference either.

I look forward to your response.

[Rui Guerreiro – SUPPORT]

Guess you reached some kind of google maps limit.
https://www.dropbox.com/s/3iowe60aqdtt62t/Screenshot%202016-12-09%2010.52.42.png?dl=0

Are you using this api keys in any other site? They have limits on the amount of requests.

-Rui

[Sturge8]

Hi Rui

Thank you for spotting that. I can’t believe we’ve gone over our 2,500 daily request limit.

No, as far as I know the API keys are not used in another website. If I get a new API key code, will that resolve the problem?

[Rui Guerreiro – SUPPORT]

Give it a try, that’s a bit strange reaching that limit but we never know.

-Rui

[Sturge8]

Creating a new API Key didn’t work either. Rui where did you find that source code?

Are you sure the theme works with WP 4.7?

[Rui Guerreiro – SUPPORT]

Of course it works, that was my first test. That message can’t be wrong.
Do you have any site install where you try it? In another domain because that one somehow is connect to that request limitation.

-Rui

[Sturge8]

Hi Rui

Have I filled the key restriction part out correctly?

I could try using the Brookes API Key in the Lilstone website if that’s what you mean?

Attachments:

You must be logged in to view attached files.