New Landing › How can we help? › Themeforest Theme Support › Dante › Global color customizer not working.

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    Posted in: Dante
  • March 24, 2015 at 8:19 pm #160414
    jamesdshort
    Member
    Post count: 27

    I’m having trouble changing the color options using the Color Customizer as shown in the first attachment.

    In fact, none of the options changed in this customizer will save.

    Is there an override somewhere?

    The second upload is an example of an image using the accent color I am trying to change.

    Thanks!

    James

    Attachments:
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    March 25, 2015 at 12:27 am #160447
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Are you using any cache plugin? That can cause it.

    -Rui

    March 25, 2015 at 1:23 pm #160636
    jamesdshort
    Member
    Post count: 27

    Yes sir, sure was. W3 Total Cache. Deactivated and it fixed the issue. Wow. Should have asked this days ago. 🙂

    Do you recommend another cache plug-in that will not conflict with the theme?

    Thanks,

    James

    March 25, 2015 at 2:23 pm #160664
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    We need to clear the cache in each plugin while we are making changes for frontend. So you can use this plugin.
    Thanks
    Mohammad

    March 25, 2015 at 2:30 pm #160667
    jamesdshort
    Member
    Post count: 27

    So, to make sure I understand. I deactivate W3 Total Cache plugin while I am making front end changes, then I can re-activate?

    March 25, 2015 at 2:35 pm #160671
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    exactly. While you are developing the site disable the cache plugin.
    -Rui

    March 25, 2015 at 2:37 pm #160673
    jamesdshort
    Member
    Post count: 27

    Perfect. Thanks so much!

    March 25, 2015 at 2:56 pm #160682
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem

    October 22, 2015 at 9:00 pm #222658
    mkbiss
    Member
    Post count: 23

    Hello Guys,

    For some reason my color customizer doe snot seem to save anything…I ”save and publish” my changes but when I move away from the page I loose everything…

    I checked for a conflicting plug in but do not find anything…

    I also tried loading a CVS for a different color scheme that I previously exported and change the color codes…but not luck nothing imports..

    Thx in adavance,

    Marc

    October 23, 2015 at 6:17 am #222688
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,

    @mkbiss     – Please provide login detail to inspect and resolve the issue.
    Thanks
    Mohammad

    October 25, 2015 at 3:31 am #223085
    nickbsims
    Member
    Post count: 8

    I’ve changed my color scheme on my website, but can’t seem to find how to edit the green accent for a.hover and the menu head when presently on that page.

    http://firstbcc.nsims.com

    October 26, 2015 at 7:58 pm #223430
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @nickbsims

    Can you explain further with some marked screenshots?
    Thanks

    -Rui

    October 29, 2015 at 8:53 pm #224372
    nickbsims
    Member
    Post count: 8

    I’ve changed all accent colors but still can’t get rid of this green or where to change it.

    See this page for details:

    http://firstbcc.nsims.com/pastor-t-d-stubblefield/

    October 29, 2015 at 9:00 pm #224374
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Your images weren’t uploaded.

    Is this link? https://www.dropbox.com/s/rrtpz4wm4en94lp/Screenshot%202015-10-29%2019.59.22.png?dl=0

    Can you provide admin access in a private reply so we can check?

    -Rui

    October 29, 2015 at 9:04 pm #224377
    nickbsims
    Member
    Post count: 8
    This reply has been marked as private.
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