Gallery issue after upgrade.. AGAIN

[KaveshanChetty]

Hi guys

I have had your template for over a year now and after every update, the gallery does not work..

This time, i updated the page but the images do not open n the lightbox anymore…

Please advise urgently

[Melanie – SUPPORT]

Hi,

can you please be a little more specific about the issue you are facing?

Also, what’s your website URL?
Try deactivating all the plugins.
How did you solve it the previous times?

Cheers

[KaveshanChetty]

This reply has been marked as private.

[Melanie – SUPPORT]

Please try my suggestion, I only said deactivate to see if it solves anything.

And please answer my last question

thank you!

[KaveshanChetty]

Hi there

I tried your suggestion and it did not work…

As for you last question… I previously just updated the page and it came right… Now it does not….

[Melanie – SUPPORT]

Checking now!

[Melanie – SUPPORT]

I am not able to find the error, it’s none of your plugins. I only get a 404 for a view_image.png in the pinpoint /images folder but I don’t have that image either, so I guess it’s not that.

I will ask the developer to check it out!

Thank you for the patience!

[Swift Ideas – Ed]

Hi there,

The issue was not with the theme, but your gallery set up. You had it linking to the attachment page, rather than the media file – https://www.dropbox.com/s/p9o6u9athlx7mdz/Screenshot%202014-05-26%2017.49.57.png

Hope that helps.

– Ed