Galleries Lightbox, Cardinal Tabs and some Plugins Stopped Working!

[Anonymous]

With the last update the “Galleries Lightbox”, “Page Builder Tabs”, “Theia Post Slider” and some other elements and plugins who uses JavaScript, AJAX and stuff like that stopped working.

Here’s an example: http://inkymind.com.br/net/art/roger-marx/

I already tested in different browsers, disabled plugins and verify my configuration. I’m using WordPress 4.0 + Cardinal 1.72 (Child Theme). How do I fix that ASAP? ‘Cause the already public pages have the issue! :/

Thanks!

[Rui Guerreiro – SUPPORT]

Hi,

You have several errors in the Javascript that are breaking the load of the scripts.

Check this attach image.
https://www.dropbox.com/s/9r266try0tb1d6q/javascript_console_error.png?dl=0

Errors of redirect can be caused by SEO plugins or htaccess settings. Also you have an error in Userpro plugin.

-Rui

[Anonymous]

Right now I deactivated UserPRO + AddOns and recreated .htaccess and cleaned all the caches (including browser) and the problem persists. You can see again in the same link I posted above.

[Rui Guerreiro – SUPPORT]

Can you provide us admin access so can check your settings?

-Rui

[Anonymous]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Saw that you are using a CDN. Did you tried to purge all the CDN content?

-Rui

[Anonymous]

Yes. A lot! All caches. :/

[Rui Guerreiro – SUPPORT]

I purged the Varnish Cache. And now it’s working. Can you check?

https://www.dropbox.com/s/c6xbrs5393j3hug/lightbox_issue_varnish_cache.png?dl=0

-Rui

[Anonymous]

Not working here. :/
I purged all caches again and tried in three different browsers and nothing.

[Rui Guerreiro – SUPPORT]

It’s working here in the 3 browsers.
Don’t you have any network proxy between your computer and the Internet?

-Rui

[Anonymous]

I made some tests in three different browsers and four different computers and the problem persists… BUT the Lightbox works for you guys and for the Host Support too.

I don’t know… maybe you guys can send me other release just for tests purpose? The WIP 1.73 or something like that? ‘Cause make no sense everything is fine in some computers, but not in others.

[Rui Guerreiro – SUPPORT]

Sorry to ask you this, but are you accessing from home computer or office computer?
In some company offices usually some routers in the network can cache files and the problem can be from that.

Can you try to access in Incognito mode. check the link below.

http://www.wikihow.com/Activate-Incognito-Mode

-Rui

[Anonymous]

Home Computer. But I tested in computers outside my network and the problem appears same way. And I notice the script starts to loading, but changes to the direct image URL in the last second.

I tried with W3 Total Cache disabled too, flushed all caches a lot… and nothing.

Oh… in my phone everything works fine. That’s freakin’ weird! O.o

[Rui Guerreiro – SUPPORT]

Wp-cache usually create a few lines inside wp-config.php
Can you check if you have them and comment those lines and deactivate the plugin again.

-Rui

[Anonymous]

Did it right now and nothing. Re-Installed W3 from zero and nothing.

I friend tested and the problem persists. It’s the weirdest thing I see so far.