New Landing › How can we help? › Themeforest Theme Support › Uplift › Full width issue after update

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    Posted in: Uplift
  • October 27, 2016 at 1:09 pm #299088
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @dyvimslorm Glad it’s sorted.
    Thanks Ed

    -Rui

    December 28, 2016 at 6:43 pm #308255
    cjones
    Member
    Post count: 13

    Hello,

    I recently upgraded to the latest versions of the framework and Uplift – and I’m having the same problem. I’m using the Swift Slider on the home page. I went into the settings, turned off Full Width twice, and it corrected it on MacBook Pro/Chrome, FF, Opera and Safari. But IE 11/Win 10 and Win 7 refused to display correctly. http://www.screencast.com/t/EC8Fqem7s

    See current site http://greatlakesnow.org. Also in using the “Expanding Row” feature under Display of a Segment is also not working consistently. Chrome seems to randomly be open on MacOS, Windows 7.

    Thanks,
    CJ

    December 28, 2016 at 6:47 pm #308256
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @cjones

    Can you provide us admin access in a private reply?

    -Rui

    December 28, 2016 at 6:50 pm #308257
    cjones
    Member
    Post count: 13
    This reply has been marked as private.
    December 28, 2016 at 6:52 pm #308258
    cjones
    Member
    Post count: 13
    This reply has been marked as private.
    December 29, 2016 at 12:10 pm #308333
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    This is what I’m seeing, is it correct?

    https://www.dropbox.com/s/kb99bjtj8hbocxj/Screenshot%202016-12-29%2011.08.13.png?dl=0

    Purge the cache in all browsers it should look the same in all browsers.

    -Rui

    January 13, 2017 at 4:28 pm #310087
    cjones
    Member
    Post count: 13

    Hey, anyone have a chance to look at this? This is still a mess on IE.

    Home

    January 13, 2017 at 4:34 pm #310090
    David Martin – Support
    Moderator
    Post count: 20834

    Rui has replied above your comment?

    January 13, 2017 at 4:38 pm #310093
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you check if you have the compatibility mode active in Internet explorer? If so disable it.

    -Rui

    January 13, 2017 at 4:43 pm #310095
    cjones
    Member
    Post count: 13

    Hi, sorry I didn’t see Rui’s comment. But yes, cache cleared (multiple times), confirmed not running compatibility on this site.

    I’ve checked on multiple computers (4) here, and we’re all seeing the same thing still. Computers that have not been to this site in months.

    January 13, 2017 at 5:14 pm #310098
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Did you checked the compatibility mode option that I told you?

    https://support.microsoft.com/en-us/kb/2536204

    -Rui

    January 13, 2017 at 5:57 pm #310109
    cjones
    Member
    Post count: 13

    Yes, confirmed – not running compatibility.

    January 13, 2017 at 6:05 pm #310110
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    In that case will have to forward it to the development team.

    -Rui

    January 17, 2017 at 12:23 pm #310419
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @cjones

    Please can you try removing the current swift framework you have, and install this version to test the changes we’ve made – they should hopefully resolve the issue: http://swiftideas.d.pr/1lhpV/5tRifaPz

    Let us know, thanks!

    – Ed

    January 17, 2017 at 7:24 pm #310479
    cjones
    Member
    Post count: 13

    Thank you! Just installed and it’s working on a simple refresh.

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