New Landing How can we help? Themeforest Theme Support Uplift Full width issue after update

Viewing 15 posts - 16 through 30 (of 46 total)
  • Posted in: Uplift
  • #298821
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    guys I’m on a retina 13mbp and this last site by @trelam also display fine for me.
    My colleague was also on a retina device when tested it.


    @BobbyGraphic
    it’s displaying fine for me, very strange.
    https://www.dropbox.com/s/q1ul5g9wjicgq9o/Screenshot%202016-10-26%2015.20.29.png?dl=0

    Can you guys ask someone else to send a print of what they are seeing in your website so we can figure this out?


    @simonbouchard

    What device are you using?

    -Rui

    #298825
    simonbouchard
    Member
    Post count: 9

    1) Issue on my Mac Mini, Chrome, 27inch non-retina non-apple display
    2) No issue on MBP, Chrome, 13inch non-retina display

    Even by resizing the viewport to emulate the MBP on my 27inch, the issue is still there.

    http://d.pr/i/GuO3

    #298826
    trelam
    Member
    Post count: 74

    Adding to css:
    #main-container .inner-container-wrap {
    overflow-y: unset;
    }

    resolved issues, but I am no sure if not creating other issues…

    #298840
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @trelan
    I tested both sites in a Windows machine and they also display fine. So can’t see any relation with the machine used.

    Can you remove that code, just to see if the error returns?
    Try replacing the unset by initial or inherit(one of the 2 should work)

    I’m using this chrome version
    https://www.dropbox.com/s/5uxohv9m7fm3fyc/Screenshot%202016-10-26%2015.56.37.png?dl=0

    -Rui

    #298841
    trelam
    Member
    Post count: 74

    Hi Rui,

    Yes, the “initial” works as well.
    I have removed the code from: http://www.marcintrela.pl
    And the issue appears again.
    Let me know when can I add the code again.
    Thanks.

    #298843
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    ok. it doesn’t make sense to me. Will check this with our head developer.

    can you guys add the code below to the custom css option while we don’t figure out what is going on.

    #main-container .inner-container-wrap {
    overflow-y: initial;
    }

    thanks

    -Rui

    #298845
    trelam
    Member
    Post count: 74

    On old macbook pro 13 non-retina issues also appears.
    On old iMac 21,5 non-retina everythings fine!
    On new iMac 27 5K retina the same problems.
    If you have any ideas for tests, just let me know.
    Meanwhile, I am adding css fix.

    #298846
    BobbyGraphic
    Member
    Post count: 17

    Thanks,

    That code is working for now.

    Incidently, I’m on;
    iMac (21.5-inch, Late 2013)
    21.5-inch (1920 x 1080)
    NVIDIA GeForce GT 750M 1024 MB

    #298848
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    maybe it’s the browser version, check if you are using the latest browsers versions as well.
    Thanks

    Let’s also wait for my colleague input.

    -Rui

    #298849
    simonbouchard
    Member
    Post count: 9
    #main-container .inner-container-wrap {
    overflow-y: initial;
    }

    Confirmed, temporary fixed the issue for me too.

    #298850
    simonbouchard
    Member
    Post count: 9
    Google Chrome	54.0.2840.71 (Official Build) (64-bit)
    Revision	5e302be61aa30f443d8ba24c9ece85e8f6076fb9-refs/branch-heads/2840@{#765}
    OS	Mac OS X 
    JavaScript	V8 5.4.500.36
    Flash	23.0.0.205
    User Agent	Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.71 Safari/537.36
    #298856
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Unable to replicate this locally guys, tried on multiple machines – which is strange. I’ve reverted the code in the previous update however, and used an alternative solution for the fix it was meant for.

    Will push this update in the next 24 hours likely.

    Thanks,

    – Ed

    #298897
    dyvimslorm
    Member
    Post count: 10

    I have the same problem. All pages of my website and now lost margins are displayed full screen.

    Attached a screenshot of the problem.

    Attachments:
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    #298923
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    @dyvimslorm – please make sure you have the latest theme update, and also check your child theme customisations – either of those two will be the cause of the issue.

    – Ed

    #299086
    dyvimslorm
    Member
    Post count: 10

    You’re right. I upgraded the theme and now works well.

    Thanks.

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