New Landing How can we help? Atelier Front end crushed

Viewing 8 posts - 1 through 8 (of 8 total)
  • Posted in: Atelier
  • #330518
    juliensalanave
    Member
    Post count: 125

    Hello, support! As SOP to test update plugins on staging before applying to a production site. I update the plugins such as WPRocket, WooCommerce, and Atelier theme and check every front end page. What I’ve got is some of the pages are good like homepage and some are not good in rendering. And I cannot proceed to cart page and yes the checking page also. Can you help me sort this out maybe I missed something? I already clean cache on the browser and used other browsers like IE and Mozilla and clean cache on the site too but I’ve got the same result. Need your help to sort this out before applying this to production.

    Respectfully,

    Billy

    #330521
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you check again? I purged your cache.
    You shouldn’t have two cache plugins.

    -Rui

    #330530
    juliensalanave
    Member
    Post count: 125

    Tnx for the response Rui. I check front end and still the same.

    #330531
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    #330541
    juliensalanave
    Member
    Post count: 125

    The homepage is good but when I proceed to product pages such as Pebble, Stylograph, and Macbook covers, all page content disappeared. And the only Logo, Nav Menu is showing up.

    Screenshot:

    https://gyazo.com/a23e973d39ed14d24eff8a2d746b3dd3
    https://gyazo.com/52ed0148b78373fe694d453339a87e68

    #330542
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I see, when I first checked the home page it was messed up. Try to disable all plugins except SwiftFramework and Woocommerce. If it works then activate the plugins one by one or several at each time and keep testing until figure out what plugin is causing it.

    -Rui

    #330543
    juliensalanave
    Member
    Post count: 125

    Okay, I will update you on this Rui after the test. Tnx

    Respectfully,

    Billy

    #330544
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Let me know.

    -Rui

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