New Landing › How can we help? › Atelier › Font Icons broken because of empty query parameter

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    Posted in: Atelier
  • November 10, 2015 at 9:31 pm #227601
    ralphhaynes
    Member
    Post count: 3

    It seems as though the icon fonts used in the theme have an empty query parameter at the end (?-7oeevn). Using these fonts returns a 404 error when trying to load. I have just been manually updating the appropriate files by removing query parameter or replacing with ?-7oeevn= (appending equal sign) in files that contained references to these fonts which works just fine, but that becomes taxing with every theme update. Any ideas on how to remedy once and for all?

    November 11, 2015 at 11:31 am #227707
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am not getting your issue exactly. Just provide me screenshot.
    Thanks
    Mohammad

    November 11, 2015 at 4:34 pm #227901
    ralphhaynes
    Member
    Post count: 3

    Screen shots attached. Notice icons are not rendering and web inspector indicates 404 error for the font files.

    As mentioned, if I manually remove “?-7oeevn” or update to “?-7oeevn=” from string in the files that reference these fonts they will work just fine.

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    November 12, 2015 at 2:29 pm #228223
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Its working perfect at my side. Just check this attachment.
    Thanks
    Mohammad

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    November 12, 2015 at 4:53 pm #228304
    ralphhaynes
    Member
    Post count: 3

    I had to present the site to my client, so I just went in and manually updated the files that included those fonts as I mentioned I had been doing before.

    I have also tried disabling all other plugins with no luck there either.

    November 12, 2015 at 7:20 pm #228361
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I think I already seen something similar but can’t remind what was the problem.
    Will forward to the development team so they can advise on this.

    Thanks

    -Rui

    April 8, 2016 at 5:26 pm #260438
    Rainoldi
    Member
    Post count: 16

    Hi

    I have the exact same problem , you could help me solve ?

    thank you

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    April 11, 2016 at 9:03 am #260597
    Rainoldi
    Member
    Post count: 16

    Urgent, please could you help us ?

    April 11, 2016 at 1:10 pm #260696
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please contact to hosting provide about this issue. One customer solved it through hosting provider. There is a server security lock that prevents to load fonts.
    Thanks
    Mohammad

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