New Landing How can we help? Cardinal Firefox: no playback when using webm video in Swift Slider

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  • Posted in: Cardinal
  • #114514
    dr_hotte
    Member
    Post count: 2

    Hi there!

    I have an issue with playback of a webm video in the Firefox version.
    When I drag and drop the webm file into the browser window it plays. However, when I upload it to WordPress and select it as background video in the Swift Slider there is no playback with in Firefox.

    Or does webm playback only work when streaming the video from another URL (like AWS S3)?

    Any suggestions what might go wrong?

    #114525
    dr_hotte
    Member
    Post count: 2

    Just found a solution myself!

    Playback of webm videos works when uploading it them our Amazon Web Services S3 account.
    That is, if you don’t forget to change permissions for the video file in AWS to “open/downlod==everyone”.

    Would be great though to just upload the webm file to WordPress and have it played back properly in Firefox, though. Maybe you guys could have a look into this occasionally.

    #114558
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok great! Glad you found a solution. I’m afraid we cannot control what browsers support what file types

    – Kyle

Viewing 3 posts - 1 through 3 (of 3 total)

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