New Landing › How can we help? › Themeforest Theme Support › Dante › Firefox: missing product image on product page

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    Posted in: Dante
  • December 28, 2014 at 8:53 am #137969
    alemarengo
    Member
    Post count: 695

    Hi guys.
    Today I tested my ecommerce running Dante on Firefox mobile.
    I would have liked to test it with Seamonkey: Analytics says it is the browser customers use the most to browse my ecommerce. Since I read that Seamonkey is Mozilla based, I thought: well, let’s test it with Firefox though.
    I noticed two issues, please see attached screenshot:
    1) css font declaration is totally ignored, or better Firefox do not use Helvetica or Arial maybe… 🙁 Is it possible to make it use them?
    2) within product page, product image slider, I mean the container of the product images, does not show anything but product images’ thumbnails.
    Why?
    Hope you may help me with that.

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    December 28, 2014 at 10:02 am #137972
    alemarengo
    Member
    Post count: 695

    Oh my gosh!
    Blurred favicon too!
    Guys, your help is needed! 🙂

    December 29, 2014 at 5:34 pm #138184
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    From the issues you reported only the favicon seems to be ok to me.
    Will have to check the other 2 with Ed. It’s very complex to debug in Firefox Mobile.

    -Rui

    December 30, 2014 at 8:20 am #138252
    alemarengo
    Member
    Post count: 695

    Hi Rui, thanks for your reply.
    I’ll wait for Ed’s reply asap. 😉

    I was shocked in knowing from analytics Seamonkey – that I presume it’s Mozilla browser – it’s the most used browser people use to surf my ecommerce. And moreover, knowing that most of the audience uses its mobile version, I think they have been missing to see images as they should.

    I hope not to be the only one with this trouble, but more important that you will fix it. 🙂 uh, the sooner’s the better.

    January 2, 2015 at 11:57 am #138604
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Happy new year.

    Can you check your user credentials? They are not working anymore.
    Thanks

    -Rui

    January 2, 2015 at 12:32 pm #138615
    alemarengo
    Member
    Post count: 695
    This reply has been marked as private.
    January 5, 2015 at 3:59 pm #139109
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    January 6, 2015 at 8:59 am #139221
    alemarengo
    Member
    Post count: 695

    Hi Rui,
    many thanks for your reply.
    Now it’s well fixed in Firefox.
    My ask is always the same: what did you do? I need to take note about this customization for future update? If so, I have to take note of that. 🙂
    Thanks in advance.

    January 6, 2015 at 2:52 pm #139391
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It’s not necessary, we will update it in the next theme version.
    It was a problem in the FlexSlider code.

    -Rui

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