"File Permission Issues. We were unable to modify required files…"

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Tagged: error, File Permission

This topic has 55 replies, 24 voices, and was last updated 7 years by Swift Ideas – Ed.

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Posted in: Cardinal
August 28, 2015 at 4:18 am #208298

kimorbit
Member

Post count: 21

File Permission Issues
We were unable to modify required files. Please ensure that /var/www/mywebsite/wp-content/uploads/ has the proper read-write permissions, or modify your wp-config.php file to contain your FTP login credentials as outlined here (link to https://codex.wordpress.org/Editing_wp-config.php#WordPress_Upgrade_Constants) ..

That’s an error i get in my dashboard after 2.3 update. I’ve looked at the codex and it didn’t make much sense to me. Can you please help me out on why i’m getting this error?

August 28, 2015 at 5:40 am #208301

ndaffunchio
Member

Post count: 44

Same for me in Joyn template 🙁

August 28, 2015 at 6:51 am #208317

Mohammad – SUPPORT
Moderator

Post count: 27441

Hi,
Your hosting provider can resolve this issue easily.
Thanks
Mohammad

August 28, 2015 at 6:55 am #208320

kimorbit
Member

Post count: 21

I’m using VPS and don’t have any support to resolve this but by myself. Could you your help on how to.

August 28, 2015 at 7:12 am #208327

Mohammad – SUPPORT
Moderator

Post count: 27441

Hi,
Please go to this directory /var/www/mywebsite/wp-content/uploads/ through FTP software. Now right click on it to change its permission 644. Hope it should help to you.

Thanks
Mohammad

August 28, 2015 at 9:34 am #208352

manofmany
Member

Post count: 91

Also experiencing this issue after upgrading.

August 28, 2015 at 9:42 am #208353

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

Hi,

Can you guys activate another theme like Twenty 15 to see if the error goes away?

-Rui

August 28, 2015 at 10:02 am #208361

Mohammad – SUPPORT
Moderator

Post count: 27441

Hi,
We dont make any changes in Upload directory. So this issue should not come after upgrade.
Thanks
Mohammad

August 28, 2015 at 10:06 am #208362

Kirsten
Member

Post count: 192

With me also the same error after upgrading the theme to 2.30 on 5 websites with Cardinal.

August 28, 2015 at 10:16 am #208366

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

Hi @Kirsten,

Can you try my suggestion of activating another theme so we can understand where the problem is?
Thanks

-Rui

August 28, 2015 at 11:54 am #208401

Daniel
Member

Post count: 1

I get the same error after upgrading to 2.30

August 28, 2015 at 12:12 pm #208409

Kirsten
Member

Post count: 192

I activated a different theme and the error disappeared

August 28, 2015 at 12:19 pm #208411

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

I updated mine and don’t have any problem.

@Kirsten can you provide us the details of 1 site that we can check?
Use the private reply.

Thanks

-Rui

August 28, 2015 at 12:27 pm #208414

Kirsten
Member

Post count: 192

This reply has been marked as private.

August 28, 2015 at 12:42 pm #208418

Rui Guerreiro – SUPPORT
Keymaster

Post count: 25779

@Kirsten

Can you change the password because your reply wasn’t private?
Thanks

let us know about the new one.

-Rui
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Posted in: Cardinal