New Landing › How can we help? › Cardinal › Featured Product Image Doesn't Show Up on Mobile

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    Posted in: Cardinal
  • January 22, 2015 at 2:07 am #143265
    Msmith
    Member
    Post count: 41

    Hello there!

    I’m in the midst of testing how my store would look in the mobile browser and I’m having a small issue with the photos.

    On the shop page you can see the featured product images, but then when you click on a product, the featured image doesn’t appear on the single product page. However when I scroll down I can see teh featured image for the related products. Then when I navigate to a single product page from another single product page, the featured image appears.

    I was wondering if there is maybe a theme option I haven’t set up properly or if I need to change the size of my images? Here are my current sizes:

    Catalog images: 300 x 400px
    Single Product: 375 x 500px
    Thumbnails: 90 x 90

    Thanks in advance for your help!

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    January 22, 2015 at 12:27 pm #143418
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Showing fine for me.. http://d.pr/i/ja8s/1jSoRIJS

    – Kyle

    January 22, 2015 at 12:33 pm #143422
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    This is what I’m seeing in Mobile(Android) in the product page.
    https://www.dropbox.com/s/surch3qbfiqusga/2015-01-22%2012.29.58.png?dl=0

    -Rui

    January 22, 2015 at 1:15 pm #143439
    Msmith
    Member
    Post count: 41

    It’s still not appearing when I search from my iPhone or from my tablet. I’ll still be playing around with it today to see what’s going on.

    January 22, 2015 at 1:29 pm #143446
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Ok. Try to clear the browser cache.
    -Rui

    January 22, 2015 at 1:42 pm #143460
    Msmith
    Member
    Post count: 41

    Ok, I’ve cleared the browser cache and still having the same issue. I just tested to see how it works when I turn the responsive setting off in the theme options and I was able to navigate from store to product just fine. The featured image popped up fine.

    January 22, 2015 at 2:54 pm #143492
    Msmith
    Member
    Post count: 41

    Hey, I was able to fix the problem with a plugin called a3 Lazy Load. Thank you for your help!

    January 22, 2015 at 2:58 pm #143494
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem.
    -Rui

    August 25, 2015 at 1:19 pm #207237
    Msmith
    Member
    Post count: 41

    Fixed! Thank you!

    August 25, 2015 at 1:37 pm #207249
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem

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