FATAL ERRORS After UPDATES

[trackslayer]

Hi – After checking the error logs – we’re getting two fatal PHP errors following the last theme updates:

[Mon Nov 21 02:14:54.594541 2016] [:error] [pid 4496] [client 45.79.210.57:21645] PHP Fatal error: Call to undefined function get_header() in /nas/content/live/trackslayer/wp-content/themes/neighborhood/index.php on line 1

[Mon Nov 21 08:51:44.971815 2016] [:error] [pid 1339] [client 185.129.148.190:61042] PHP Fatal error: Call to undefined function get_template_directory() in /nas/content/live/trackslayer/functions.php on line 12

ALSO – We are running a customized Neighborhood CHILD THEME.

BUT REALLY WEIRD – Somehow after updating – there is now a SECOND Child Theme installed (we did not install it!) however this is NOT active.

Please advise!

Thanks, Barbara
TrackSlayer.com Admin
ALSO REPLY TO: [email protected]

[David Martin – Support]

1) Where do you see this error?

2) Delete the redundant child theme. The theme does not create new child themes. Maybe a plugin caused this.

[trackslayer]

Hi David –

Thanks for your reply.

1) The errors were in the error logs of our install – please advise.

2) The 2nd child theme is not active, btw – spoke with WP Engine tech support to clarify this – so it seems a non issue – they think it was somehow duplicated when they migrated our site.

[Rui Guerreiro – SUPPORT]

The 2 errors seem to be caused by that duplication it’s not suppose to exist this file in this location
/nas/content/live/trackslayer/functions.php

Can you confirm if it’s still there? If so provide us ftp details to see if we can fix it for you.

-Rui

[trackslayer]

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[trackslayer]

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[trackslayer]

Hi –

Have you had the change to look at this yet?

Thanks,

Barbara

[Rui Guerreiro – SUPPORT]

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[trackslayer]

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[Rui Guerreiro – SUPPORT]

It was because of the port, since you didn’t specify it before it was using the default 22 for sftp.
I manage to connect but didn’t changed anything since you are running the last theme version and I’m not seeing any error.

Also that duplicated child theme it’s not problematic since it’s inside the themes directory, I was afraid that it could be in a different location and creating any issue.

Do you still see any error?

-Rui

[trackslayer]

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[Rui Guerreiro – SUPPORT]

regarding the error related to the theme it’s strange because if there is something wrong in the get_header() function then the header won’t display.

lient 45.79.210.57:32664] PHP Fatal error: Call to undefined function get_header() in /nas/content/live/trackslayer/wp-content/themes/neighborhood/index.php on line 1

What your hosting has to say about this errors below?

“No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm) found, and server-generated directory index forbidden by Options directive”

-Rui

[trackslayer]

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[David Martin – Support]

Hi,

1) This is certainly an edge case error, possibly the theme’s index.php file was called directly. Can you disable all plugins/child themes?

[trackslayer]

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